Boost Mobile Customer Service Issues

I purchased a Moto G Fast on 9/16/[redacted] with the assurance that it would work in Cut and Shoot, TX where I work on weekends. Unfortunately, the phone did not work as promised. I returned it within three days, well within the supposed 7-day return window, yet they refused to refund me. I lost my phone number and couldn't use the phone. The store at Red Bluff Spencer told me conflicting information about unlocking it. Feeling desperate as a permanently disabled individual abandoned by my husband and now homeless, I sought assistance from six different people without success. I am emotionally overwhelmed by this situation and feel lost. I am not sure where else to turn at this point.

I had $[redacted] in my Boost Mobile account, but it disappeared after I changed my phone last month. I usually keep that extra amount for emergencies, but now it's gone. I contacted customer service, but they claimed it wasn't true. I had to pay $50 to reactivate my phone, but I'm still missing the $[redacted]. Since Boost Mobile won't help me locate it or refund me, I'm considering switching to a new provider. I've been a loyal Boost Mobile customer since [redacted], always paying on time. I feel disappointed by the lack of assistance. My name is Connie Hill.

I have been a Boost customer for 13 years. I followed their upgrades and paid on time. Despite being on the shrinkage plan for over a decade, my bill never decreased. In August of either [redacted] or [redacted], I experienced a loss of service and was advised by a representative to upgrade my phone to a $[redacted] Samsung Galaxy S10, but the issue persisted. After upgrading my plan as suggested, I still have had service problems. Despite monthly calls to Boost, the temporary fixes only last a few days before service declines again. The LTE, 3G, and 4G that used to work well no longer provide reliable service, especially on weekends. Paying $50 monthly for subpar service, with my phone often displaying "emergency calls only" or "Not registered on Network," is unacceptable. I urgently need assistance to unlock my phone, enabling me to switch to another carrier for reliable service. Thank you.

I purchased a Stylo 6 from your store a while ago, and the screen is severely cracked, causing me to cut my fingers. The phone has been disconnecting calls, slow internet speed after bill payment, and extremely slow data usage. I would appreciate it if a new phone could be sent to my address at [redacted] W 60th St, Los Angeles, CA [redacted]. If not, I will consider switching to another service provider. If a new phone is sent, please avoid sending the same model. I prefer a Samsung or Galaxy Note Plus with a Stylo Pen included. Thank you.

I need assistance as my account was prematurely canceled while I was in jail, despite being innocent. I urgently require my previous phone number, [redacted]. I faced a similar situation with Virgin Mobile before switching to Boost Mobile in February [redacted]. I persistently seek to have my number restored, as it is crucial for my long-established contacts. Reestablishing my account and number would prompt me to purchase a new phone and resume service, as I was content with my previous plan. I have tried to resolve this matter through various channels without success. Given my loyalty as a customer, I am willing to prepay for future services and even consider a reasonable fee to retrieve my number. I implore you to reconsider and act promptly to rectify this distressing situation, which is severely impacting my daily life obligations. Thank you for addressing my concerns efficiently.

My spouse and I made the decision to switch from Cricket to Boost Mobile recently in an attempt to save money. Unfortunately, we faced severe difficulties as my husband lost his job due to Covid, leaving us reliant on my modest SSI check. Upon returning home, we realized we had no service and had to travel over a mile to even make a call. It turns out there is no cell tower in our area, information that was not disclosed to us during sign-up. After a lengthy process involving a return of the phones and refund, we are frustrated that while Boost Mobile took our money immediately, we now have to wait 3-5 business days for our refund. This delay is incredibly stressful as we currently have no phone service and need the money for reactivating our Cricket account. The customer service experience, especially with Rafael, was unpleasant, adding to our frustration with Boost Mobile. We feel we've incurred unnecessary costs and wasted time due to this situation, and we are hoping for a prompt resolution and compensation for the inconvenience caused.

I have a Samsung J3 Achieve running on Android. I visited the Boost store for assistance and they changed the network, resulting in only one bar of reception. Since then, I have been unable to receive SMS texts from my bank and insurance companies, as they now send one-time code numbers for account access. Though I can receive the codes via email on my computer, I am unable to open the emails while the page requesting the code is open through Google. My phone was originally with Virgin Mobile, but I switched to Boost. Unfortunately, I have misplaced my account pin and the email with the reset information never arrived. I was on the phone with a representative for 45 minutes but could not resolve the issue. I am not very tech-savvy and would appreciate any help. Thank you.

I have been experiencing "Cellular Network not available" on my phone number +1[redacted] for the past 4 months. This issue has prevented me from making or receiving calls, resulting in a significant loss of business. Despite multiple reports to Boost Mobile support, the problem remains unresolved. My spouse's line, +1[redacted], is also on the family plan. We have been paying our bills through AUTO-PAY, but the service has not been satisfactory. I am requesting adequate compensation for the inconvenience caused or else I will escalate this matter to the US consumer protection agency. For further communication, please reach me at [redacted] Thank you, Francis.

I've been experiencing issues with my Boost Mobile phone for the past 6 months. The call quality has been poor with dropped calls and difficulty hearing the other person. Messaging has been unreliable too. Recently, an associate replaced my sim card without a warning, exacerbating the problems. When I visited the store, the associate who examined my phone seemed inexperienced, with other customers also having complaints. I depend on my phone for communication and the ongoing issues are frustrating me greatly. Despite performing troubleshooting multiple times, the problems persist. I feel dissatisfied with the service I've received, considering I'm a loyal customer who pays bills on time. I'm considering escalating the matter to the Better Business Bureau if necessary since I believe my complaints are valid. Any suggestions on how to proceed would be appreciated. Thank you for your help.

Hello, I am Brad Wolfinger and my phone number is [redacted]. I am reaching out about an ongoing issue with my Boost Mobile service. Despite having a Galaxy S20 5G phone, I have been unable to make or receive calls for almost four months now. I have contacted customer service multiple times and was promised callbacks from technical support on my landline, but no one has reached out to help me. I have diligently paid my bill each month even though my phone has not been working. I am frustrated with the lack of support and considering switching providers if this matter is not resolved soon. The problem started when I received a new Sim card for the expanded network, and none of the replacements have solved the issue. I am available for calls after 5 pm as I work from 8 am to 4:30 pm. I hope this message reaches someone who can assist me promptly. Thank you.

I have been a loyal Boost Mobile customer for years without any late payments. Recently, I upgraded from an A10e to a Moto G Power, but I am experiencing signal issues in many locations. Despite having the phone checked at the store and being informed of area problems, my wife's A10e works perfectly. When I tried to exchange the Moto G Power for a different brand due to these signal problems impacting my job in the service industry, I was told I've had it too long to trade. This situation has negatively affected my work, with potential job loss looming. I urgently need assistance getting another phone, preferably not a Motorola. I am deeply disappointed in Boost's handling of this matter. Please contact me at [redacted] promptly to address this issue at the earliest. I would appreciate if this concern could be escalated to the appropriate department for resolution. Finding out later from Motorola forums that this widespread signal issue has affected many users, I question Boost's decision to endorse and sell such a faulty device.

I have only ever owned a Kyocera flip phone with Virgin Mobile. Since Boost Mobile acquired Virgin Mobile, I've kept my Pay Low Plan for $20 a month, which includes unlimited talk minutes, free voicemail retrieval, and no roaming charges. I received an email stating my phone will become obsolete soon. I checked the website and found the TCL flip phone for around $26 with a promo code. After reading the agreement, I hesitated to purchase it. I visited a Boost store, but they said they didn't sell the TCL flip phones. How can I buy the TCL Flip Phone online, keep my number, and continue my $20/month plan? Thank you.

A couple of years ago, my account moved from Virgin to Boost. I got a phone from Boost using my current bank account, which has my PO Box as the billing address. My physical address does not have USPS service, so my automatic payments are made from this account. For about a year, my 3G and 4G phone has not been recognizing 4G after an update. I need to buy a new phone, but I cannot do it online since my billing address is a PO Box. The store charges $[redacted] more for phones. I want Boost to address this so I can buy a phone online with my bank account that they use for payments.

Hello. My name is Debra. I have been on hold for over 30 minutes, speaking with representatives for a total of 1 hour and 30 minutes. I'm trying to reach a supervisor or corporate contact. I made an advance payment while dealing with a mental health breakdown due to a serotonin issue. Now, I need medication for what they suspect is bipolar disorder. I've been redirected multiple times, with no one willing to process a refund. Please address this promptly. I have had no prior issues with your services, and I need the $50 advance payment refunded to my debit card to purchase my medication. I expect a resolution within 48 hours. Thank you for your attention to this matter.

I recently upgraded my Boost phone on 10/2/21, but did not open a new account or make any changes to my existing plan. On November 5, [redacted], I received a message (#[redacted]) informing me that 85% of my data had been used and my data speed would be reduced until 10/11/21. This reduction was unexpected as my normal plan provides 32GB of data per month, and my highest monthly usage was only 6GB. The store employee, Chris at Waldorf, MD, Boost on Crain HWY, suggested a Moto phone over Samsung, claiming it would be simple to use, but it ended up being too complex for me. After the purchase, I discovered a fraudulent Gmail account set up without my knowledge. I have been unsuccessful in having this account disabled. I request a refund for the phone, my data plan to be restored, and compensation for the stress and time wasted due to this situation.

I recently switched to Boost Mobile a month ago. Two weeks later, my Galaxy 32 began having issues where I could hear callers, but they couldn't hear me. After enduring this for two weeks, I visited two Boost stores in Indianapolis for help, but the staff were unhelpful and uninterested. Feeling frustrated, I decided to return to Metro. At a Metro store, I was surprised to receive better service. A store employee not only informed me of the repair costs but also identified the problem with my phone. It's disappointing that a Metro employee had to fix my Boost phone, as this could have been resolved differently.

I have encountered several issues with the phones on my family plan. Firstly, my son's iPhone 11 purchased in [redacted] through the boost up program developed problems within 6 months. Despite having insurance, it could not be fixed because it was under warranty. After some temporary solutions failed, my son eventually got it repaired for almost $[redacted]. Unfortunately, it was accidentally destroyed shortly after being fixed. Additionally, on October 28th, all our phones - a Samsung A20, a Samsung A10e, and an AT&T phone - went missing overnight. Despite having insurance, when I tried to file a claim for the A10e, I was told it had been uninsured since October 4th, which I dispute. I find it frustrating that after separating the accounts as advised to utilize the insurance, I am now unable to use it for the A10e. I plan to escalate this issue to the corporate office. I am gathering chat transcripts to demonstrate that all phones were meant to be insured. I urgently need assistance in resolving these issues and enabling my sons to use the service they are paying for.

I have been a long-time Boost Mobile customer and recently encountered issues when being forced to upgrade to a 5G phone from my Samsung Galaxy 7 Perx. Despite not needing to switch from another service, I was only offered a Samsung A12 at the store in Hauppauge NY, which has been performing poorly as stated in negative reviews. The phone constantly freezes during various applications such as music and camera use. I am seeking assistance in obtaining a certificate to authorize my upgrade to a Samsung A32, which was initially declined at the store. I am a loyal customer who believes I should be able to choose a suitable device for my needs rather than being limited to an unsatisfactory phone. If this cannot be arranged, I may have to consider looking into promotions from other providers.

I recently visited the Boost Mobile store in Houston, TX on Monroe and Almeda Genoa Rd to get a new phone and number. I requested a phone with at least 128GB of storage, and the salesperson assured me that they could offer me a good deal. They mentioned I qualified for a free tablet, but I never received it. After paying $75, the salesperson handed me a different phone than what we had discussed, without a receipt or the promised tablet. Additionally, he set up an email account in my name, which I did not authorize. When I returned to the store the next day to request a refund or the originally discussed tablet and phone, the salesperson refused and asked me to leave. I am frustrated with how I was treated and would appreciate any assistance in resolving this situation.

I have been trying to address some security concerns with Boost Mobile customer service about unauthorized access to my account and personal information but have not received much help. My network constantly drops my calls, texts, and I am experiencing what seems like constant interference. I face multiple issues while trying to send messages, make phone calls, and access the web. I am unable to use my phone or service properly and am very concerned about safety. My network frequently switches between LTE, E (Edge network), and G (GPRS), as well as inaccurate locations. Changing my number several times to resolve the issue has not been helpful. I would greatly appreciate prompt assistance to resolve this issue.