Boost rep was helpful, but a fix did not come. Apparently, there are no viable cell towers in my vicinity. Rep suggested I get a cheap, local phone for my stay. "Todo Mexico" is a misnomer.

GetHuman-volareus's customer service issue with Boost Mobile from September 2020

Help with my Boost Mobile issue
The issue in GetHuman-volareus's own words
Get service. ... I am traveling in Ensenada, Mexico. I signed up for Todo Mexico add-on plan ($**mo) to allow me service, after I arrived in Mexico. The procedure I followed seemed pretty glitchy (iPhone *). It shows on my plan, but still no service. Got some system-level flags during the process on my PC. I need my phone to travel. Please advise.
Boost seems to structure their "support" to keep you away. Hard to get through menus to talk to a rep. Should not advertise this as Todo, if you can't cover a city like Ensenada. Altogether sloppy execution.
Credit my account. I'm in Mexico for a month
about **-year customer. usually fix my own problems. autopay.
Go to the coverage map. Gotta buy a burner. Thanks for the Boost button. Installed Skype.
How GetHuman-volareus fixed the problem
Boost is owned by Dish, which is notorious for putting the customer last. GetHuman gave me a viable phone number for tech services (still protected by an automated maze). Finally got a tech from Bangalore. **Find the procedure (poorly executed and documented). Follow the steps (as best you can). It requires a software update and wireless connection. Make sure your phone has WI-FI enabled, just to be sure. I signed on for Todo first (which was a chore) on Boost desktop. Then I followed their crappy directions. They gave me their **number* update directions, and I did it. It looked like it worked (still sketchy). Prompted, "This may take a few minutes" - no progress bar, no nothing. **Next day, no nothing. Takes a soft reboot. Bingo. Operational. Hate Boost. If you need step-by-step, I think I dug it out from Boost (after digging), or a google-searched forum.**This may be too much for the tech-challenged - it pissed me off. As an advisory, go to your Boost store and have them do it (add-ons, Todo, etc) BEFORE YOU LEAVE. **Final: Find the procedure and various update codes (** various*) (Boost, forum) MyBoost, Google.* If you have a laptop*PC, it's much better, although still shite. I like my laptop, you may be stuck with just * your phone. ** Execute the instructions, lame as they be. Don't forget the **numbers* - do it on the dialpad of * your phone*PC. Follow the bouncing ball - meaning, "wait". This may take a few minutes,** I executed a soft reboot after a day. Everything was coming up roses. I had a headache, but I got a dial * tone and messages. Abandon Boost. It's not worth the **$*mo. Joe's out. Thanks, humans.
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Boost Mobile

Boost "Todo Mexico" add-on
Customer service issue
Reported by GetHuman-volareus
Sep 28th, 2020 - 2 years ago
Fixed
GetHuman-volareus shared how to fix
Seen by 127 customers so far
Similar issue to 3958 others
0 customers following this
Items needed
Name on account
Phone number
4 Digit PIN

Timeline

GetHuman-volareus started working on this issue
Sep 28th, 2020 7:53pm
GetHuman-volareus indicated the issue is not fixed yet.
Sep 28th, 2020 8:40pm
GetHuman-volareus confirmed the issue is fixed. Hooray!
Oct 1st, 2020 7:26am