My issue is that we transfer from another company to boost and when we get this we expl...

GetHuman5299579's customer service issue with Boost Mobile from September 2020

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The issue in GetHuman5299579's own words
Watch shows play games ... My issue is that we transfer from another company to boost and when we get this we explain to a representative that we needed unlimited data meaning Unlimited well we were assured that your data was unlimited so we went ahead and got the phones. The service and what happens ** days and we're out of data had to buy more data three days later had to buy more data three days later had to buy more data this is very on business like and I am complaining that if you are advertising unlimited data that does not mean your data cuts off at ** or ** whatever it is and then you have to buy more that is misrepresentation just needs to be fixed or your ads and your representatives need to let people know that your unlimited is not unlimited we switch to boost from where we were at because we were told that the service areas were better but the company we were at assured unlimited all month long meaning unlimited we didn't have to buy extra during the months and up our bill even more something that we can't afford I know I probably won't hear back from this but I am making this a formal complaint now my number is *** *** **** if anybody wishes to call me back
The incompetence of Representatives and what we actually thought we were paying for it and not
Give me what I am paying for unlimited and not *** or **** of it
We could be great customers but I don't think we want to stay with you all because we're not getting what we're paying for
Yes I've talked to people and I get the same story every time our Unlimited is ** or ** GB
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Boost Mobile

Cell phone
Customer service issue
Reported by GetHuman5299579
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 4099 others
0 customers following this
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Timeline

GetHuman5299579 started working on this issue
Sep 25th, 2020 12:45pm