I was* with my previous carrier for almost ** years*and now have been a boost mobile cu...

GetHuman5194711's customer service issue with Boost Mobile from August 2020

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The issue in GetHuman5194711's own words
I was* with my previous carrier for almost ** years*and now have been a boost mobile customer for * years.* I bought an upgraded phone in February of*this year to see if I got better reception as my service where I live had deteriorated.* The new phone is no better and I now have a very expensive paperweight.* I was told it would be a * month charge but now it is still over $*** to pay it off.* In addition, they will NOT release the phone so that I can go to another carrier.* Now am I expected to pay $***, NOT have an unlocked phone and STILL be forced to keep this substandard service which is NOT what I paid for and DOES NOT WORK.* Someone somewhere needs to remedy this situation ASAP. Additionally, BY ABIGAIL BESSLER**AUGUST *, **** * *:** PM * CBS NEWS**WASHINGTON -- President Barack Obama signed a bipartisan bill into law Friday that aims to make it easier for consumers to change their cell phone service providers without paying for a new phone.**The bill, known as the Unlocking Consumer Choice and Wireless Competition Act, reverses a decision made by the Library of Congress two years ago that said it was illegal for consumers to "unlock" their cell phones for use on other networks without their service provider's permission. That means that providers like AT&T or Verizon could legally keep a consumer's phone "locked," in which case the person would face large costs switching carriers or attempting to link to other carriers overseas while traveling.

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Boost Mobile

Customer service issue
Reported by GetHuman5194711
Aug 24th, 2020 - 8 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 4401 others
0 customers following this

Timeline

GetHuman5194711 started working on this issue
Aug 24th, 2020 7:03pm
GetHuman5194711 indicated the issue is not fixed yet.
Aug 24th, 2020 7:04pm
GetHuman5194711 indicated the issue is not fixed yet.
Aug 24th, 2020 7:04pm
GetHuman5194711 indicated the issue is not fixed yet.
Aug 24th, 2020 11:24pm
GetHuman5194711 indicated the issue is not fixed yet.
Aug 24th, 2020 11:24pm
GetHuman5194711 indicated the issue is not fixed yet.
Aug 24th, 2020 11:24pm

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