New phone. Did not know I had mobile hotspot. I live alone abd have no devices but this...

GetHuman4868890's Device Support issue with Boost Mobile from May 2020

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If you are having technical difficulties with your Verizon services please reset your phone or bring the phone into the Verizon store. If the issue is with cell service please check your area to see if Verizon is down.
The issue in GetHuman4868890's own words
New phone. Did not know I had mobile hotspot. I live alone abd have no devices but this samsurg A**.*I got a notif that my data was running out for my hot spot which prompted ne to take it to the dealer. It said I had used ** gigs. *I check settings-connectibiliy- hot spot & tethering. Both were off.*The sales lady at boost looked at it and said my hot spot was on & she turned it off for ne. I didn't tell her that she was telling a fib.*I still has a small balance of hot spot data but durin the night it exceeded limits. Hot spot turned off and in airplane mode it used hot spot data.*I am concerned as to where it went.*No one knows any password unless I was hacked. Please help resolve this issue. I might buy a small laptop now but will some steal my data.*What are the ways this could happen?

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Boost Mobile

Device Support issue
Reported by GetHuman4868890
May 25th, 2020 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 5078 others
0 customers following this

Timeline

GetHuman4868890 started working on this issue
May 25th, 2020 11:22pm