New phone. Did not know I had mobile hotspot. I live alone abd have no devices but this...

GetHuman4868890's Device Support issue with Boost Mobile from May 2020

Help with my Boost Mobile issue
First: share to improve GetHuman4868890's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4868890 may need:
Name on account, Phone number, and 4 Digit PIN
Top Tip from another customer
If you are having technical difficulties with your Verizon services please reset your phone or bring the phone into the Verizon store. If the issue is with cell service please check your area to see if Verizon is down.
The issue in GetHuman4868890's own words
New phone. Did not know I had mobile hotspot. I live alone abd have no devices but this samsurg A**.*I got a notif that my data was running out for my hot spot which prompted ne to take it to the dealer. It said I had used ** gigs. *I check settings-connectibiliy- hot spot & tethering. Both were off.*The sales lady at boost looked at it and said my hot spot was on & she turned it off for ne. I didn't tell her that she was telling a fib.*I still has a small balance of hot spot data but durin the night it exceeded limits. Hot spot turned off and in airplane mode it used hot spot data.*I am concerned as to where it went.*No one knows any password unless I was hacked. Please help resolve this issue. I might buy a small laptop now but will some steal my data.*What are the ways this could happen?

GetHuman4868890 did not yet indicate what Boost Mobile should do to make this right.

How GetHuman4868890 fixed the problem

We are waiting for GetHuman4868890 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Boost Mobile's attention and get better help faster. Tap below to get started.
Having Boost Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Boost Mobile

Device Support issue
Reported by GetHuman4868890
May 25th, 2020 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 5078 others
0 customers following this


GetHuman4868890 started working on this issue
May 25th, 2020 11:22pm