I am a Boost Mobile customer, switched from Virgin Mobile. The phone I currently have i...

GetHuman4726140's customer service issue with Boost Mobile from April 2020

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The issue in GetHuman4726140's own words
I am a Boost Mobile customer, switched from Virgin Mobile. The phone I currently have is a Motorola motoe*. It will not charge properly, and it will not let me send texts. It tells me that I can't send texts from Virgin Mobile, error *. I believe this only happens when I try to send texts to Oregon. I believe I should have gotten a free new phone from Boost when I was switched from Virgin Mobile. I didn't get one. Also, I had unlimited text from Virgin Mobile when I started with them. My whole plan was $**.** per month. When I bought my present phone, I activated it with Virgin Mobile customer service. And at that time I was told that I could get the same service plan for $**.**, because I was such a good customer. I later found out that I still had unlimited data, but after I used a certain amount of data my data speeds were slowed. I then called and had my data use doubled so that I would not have my data speeds slowed, because I don't get to the point where my speeds would be slowed. However, I had to add $**.** to monthly plan to do that* I would like to get a phone for being switched from Virgin Mobile to Boost Mobile and have my unlimited data with no slowing restored for $**.**. the phone should be comparable to my current Motorola motoe* Android phone.

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Boost Mobile

Customer service issue
Reported by GetHuman4726140
Apr 27th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 5295 others
0 customers following this

Timeline

GetHuman4726140 started working on this issue
Apr 27th 7:38pm