Boost Mobile Customer Service Issues

I recently signed up for Truconnect phone service and got approved. However, I'm having trouble with a network-locked phone that I purchased. The seller doesn't recall the pin, and the phone is out of service too. I'm worried because I have a Truconnect SIM card and number but can't use them. I need help resolving this issue so I can stay connected with my family using the Truconnect service I already have. Any assistance would be greatly appreciated.

I recently purchased a Boost phone that was malfunctioning. I took it to a Boost Mobile store, and their staff confirmed it couldn't be fixed, advising me to get a new phone. I bought a new iPhone7+ online, but I've been experiencing issues. Despite activating it, I cannot make calls or send texts unless connected to WiFi at home, and I've been charged monthly for services I can't fully use. I attempted troubleshooting following Boost's online and phone instructions to no avail. Contacting a Boost representative has been unsuccessful. I urgently need a resolution to my phone problem, reimbursement for the months of unusable service, and a working replacement phone.

My boyfriend and I have been long-time customers and usually satisfied with our service. Recently, we had to file an insurance claim for his phone, which has left him without a device for almost a week. This situation is especially challenging for me due to my medical issues that sometimes require urgent contact with him. To address this, he decided to buy a new phone and we found a great deal online for the Stylo 4 and Stylo 5 at our local Boost store in Eugene, Oregon. However, when he went to the store, located at [redacted] W 11th, he was treated rudely by an employee who disputed the online offer. I have a screenshot of the ad and would like to understand why there is a discrepancy between the online promotion and the in-store experience. Please assist us in resolving this matter and ensuring our continued satisfaction with Boost Mobile. Thank you.

I am experiencing issues with my Stylo4 from Boost Mobile. Lately, it has been unreliable when charging. Despite being plugged in all night, this morning it shows a zero charge. The local Boost store said I would need to buy a new phone because this model doesn't have a replaceable battery. I am still making payments on this phone and can't see it in the device help tutorial. I'm 79 years old with health problems, and I can't afford two phones, especially when one is unusable. I find it unfair that this phone doesn't have a replaceable battery like other devices. How can I be sure the battery wasn't defective from the start? I have already filed a report with the CFB about the poor customer service I received at the local store. I believe there must be a solution that doesn't involve spending $[redacted] on a new phone that might not last. My phone number is [redacted], and I purchased the phone at the store on 77th and State Ave in Kansas City, KS.

Hello. I would appreciate it if someone could update me on the status of my new LG 43-inch TV delivery. I have already given away my old TV, expecting the new one to have arrived by now. Unfortunately, there have been no updates or contact from the customer service team. Since switching services, I have been disappointed to discover that the internet doesn't work well on my phone with Boost. The service in my area is poor, which was not an issue with my previous phone carrier. I had to pay for activation, and the process was not smooth - I had to wait for hours to get my new phones activated. Overall, the experience has been frustrating. Please ensure the delivery is completed promptly. Thank you.

I attempted to unlock my carrier from Boost to Cricket and encountered disrespectful treatment. Apple Care was unhelpful despite multiple attempts, leading to frustrating interactions with Boost customer service. Requesting a supervisor also resulted in being hung up on. The experience was disheartening, with rude comments and a lack of assistance causing me to break down after three hours of failed attempts. Sadly, I regret dealing with Boost and will not recommend their services to others. I plan to share my negative encounter to warn others of the difficulties I faced.

I recently purchased a Samsung A20 from an acquaintance for $80, paying in installments of $10, $25, and $15. After activating the device with your company and transferring ownership, I received a text message stating that my PIN was changed while at a casino, and later discovered my service was turned off and messages suggested the phone was stolen. After returning the device to the seller and receiving only $25 back, I bought another phone from a friend for $[redacted]. I am now out $[redacted] and still without a working phone. I am hoping to receive a credit for the service I paid for. The account number is [redacted] under the name Daniel Hunczak. My previous PIN was [redacted]. You can reach me at [redacted] or via email at [redacted], [redacted], and [redacted] Thank you for addressing this issue promptly. -Daniel H.

I purchased a Samsung A20 from an acquaintance and made payments towards the bill - $10, $15, and $25. After activating the device and transferring ownership, I received a message about a pin change while at a casino. When I tried to contact customer service later, the phone was disconnected. Soon, I learned through messages that the phone was reported stolen. I returned it to the seller but only received $25 back from the original $80 purchase. I then bought a phone from a friend for $***.** but still cannot use it. I hope to be credited for the month of service paid. The account number is **********, the old pin was ****, and it was in my name, Daniel H. You can reach me at ********** or via email at *****@***.com. I appreciate your assistance in this matter. Thank you. - Daniel H.

I recently found Adups spyware on my Coolpad Legacy. I've observed strange occurrences on my phone such as random 4 to 6 digit numbers appearing in my call and text logs, unusual glitches during normal operations, and my storage filling up with unopenable log files that seem like system files. Upon investigating, I discovered that my information is being remotely accessed without my permission. Despite attempts to seek help from Boost tech support, I have not received the support I need. Any advice would be greatly appreciated. Thank you for your time.

Ordering a phone has been an incredibly frustrating experience for me. The website's order form doesn't allow separate mailing and shipping addresses, so despite multiple attempts, my order keeps getting rejected. Throughout four phone calls to customer service, most agents were helpful except for one who lacked empathy. Despite entering only my street address, I faced another obstacle at the payment page when my debit card was declined. After contacting the bank, they were unable to determine why the transaction failed when there are sufficient funds in the account. I regularly receive deliveries, and no other online retailer has presented such challenges. Despite wanting to take advantage of today's discount, the ordering process on your website is proving impossible. Transitioning from Virgin Mobile to Boost tomorrow is concerning, especially if similar issues persist. Should my experience with Boost emulate this one, I may need to change service providers altogether.

Two months ago, I visited the Boost store on Springboro Pike in Dayton, OH to top up my account. While attempting to pay $50 for a top-up, the staff member proposed I pay $60 to receive the next month free. Despite making the payment and having the service restored after a three-day delay without the usual plan renewal notification, my service has not been active since December 6th. The staff didn't provide a receipt, but they accessed my account details and transaction history. Concerned that my money wasn't properly handled and suspecting I never actually received the free month promised, my attempts to address the issue at the store have been unsuccessful as the employee in question is no longer there. Despite not finding a record of my payment on that date, I am left with no working service.

I am having trouble with my phone service. I did not make any changes from Boost to Verizon. I am a Boost Mobile customer and I am frustrated that I am paying for services I cannot use. My name is Tonka Seacrest, my number is [redacted], and my pin is [redacted]. I recently made a $25 payment to my Boost Mobile account, and now my service is disrupted. I just want to be able to receive and make calls on my phone. Please assist me in resolving this data issue.

This individual has a concerning ability to track my activities using Google apps. He seems to have access to various apps through Google Play services, up to 40. This person is monitoring my movements, trying to access my bank information, and even has the power to shut down my phones. Despite changing phones multiple times in the last eight months, I have been unable to evade this intrusion. Even after switching to an iPhone from Samsung to avoid the issue, the problem persists. Although Apple claims there is no breach, I am convinced that this individual, or perhaps some form of automated system, is still infiltrating my new device through Google apps.

I purchased a pre-owned Samsung Galaxy S9 from Boost Mobile's online store. Upon attempting to activate it, I encountered a "restricted" message. Despite several attempts with customer service over 8 phone calls, the issue remains unresolved. I've been informed that I cannot return the defective phone due to the 7-day policy. I am feeling extremely frustrated and unsure of the next steps to take. I've invested a significant amount in a phone that is now unusable and sitting on my desk. Any assistance would be greatly appreciated. Order number: ek-bepp-[redacted]78 Boost Mobile Customer Care review: [redacted] I've spent hours on the phone with various customer service representatives like Kat, Derek, Angela, Carl, and others whose names were unclear. Even after involving Samsung and Sprint in a three-way call, the issue of the phone being tied to Sprint and not being unlocked remains unresolved. The case has now been escalated, and I am left waiting for another 48 hours without a functional phone.

I have been a loyal Boost Mobile customer for over a decade, making timely payments and rarely requesting anything extra. Recently, when I tried to utilize the BoostUP program in-store, I was informed that I owe money to Sprint, which is inaccurate as I have never been a Sprint or other contract customer. Despite being told multiple times that I qualify for BoostUP, I have yet to receive the benefit, leading to my dissatisfaction with Boost's service. I believe I am entitled to the program as I have fulfilled all the requirements and the issue seems to be on Boost's end. I kindly request that Boost either rectifies the situation so I can upgrade my phone through BoostUP or provides me with a few months of complimentary service as a gesture of goodwill before I consider switching to another provider. Thank you. - J. Butler

I've made multiple calls in the past month due to issues with my phone plan - dropped calls, failed messages, and no internet. Despite being given a ticket number and instructed to call back on 2/27/[redacted], I was told that maintenance was ongoing, prompting me to call back in 72 hours. However, when I called today, I was abruptly disconnected twice. The phones on my plan have been practically unusable this entire month. I'm disappointed in the poor service I've received, feeling like I wasted the hundred dollars I paid last month. I've had no success with customer service, constantly being hung up on. I'd appreciate a manager contacting me at [redacted]. If the issues are not resolved, I won't continue using this phone service and will inform others about the subpar experience. Moreover, I encountered trouble with my iPhone 7 purchased in December; after reporting a loose charging port to customer service, they were supposed to follow up within 48 hours about warranty procedures for a return, but it's been over a month without any communication.

I recently visited a Boost Mobile store on Central Ave. in Dubuque, Iowa, where I agreed to purchase a used LG phone. Since I didn't have my account password, the store employee agreed to hold the phone for me. When I called later the same day with my password, I was told that the phone had been taken by the boss while the employee briefly left the store. No apology was offered, and the employee hung up on me after a brief explanation. I have been paying for service for months, which the employee was aware of, but I cannot use it without a Boost phone. I am very disappointed with the deception and poor service I received. It seems that the staff at this store have a reputation for disrespectful behavior towards customers.

Today, I purchased a cell phone at the Boost Mobile store in Santa Rosa, CA. Upon entering with a phone from another store to activate, the salesperson completed three transactions - one with cash, one with a debit card, and one with my credit card. After the sale, he requested my credit card again to write down the three-digit security code on the receipt, claiming the new Boost Mobile owner required this information. Feeling uneasy, I sent my boyfriend back to inquire. The clerk mentioned the owner's request through a text in Spanish and offered to cross out the security code on the receipt. Despite spending over an hour in the store, I left with concerns about my credit card security. I am unsure if this practice is standard and seek guidance on reaching the corporate office to address this issue.

On April 9th, [redacted], I purchased a cell phone at a Boost store in Santa Rosa, CA. I used my debit card for the phone service, paid cash for the cell phone case, and used my credit card for the screen protector. The clerk requested my credit card security code for the receipt, which made me uncomfortable. After my boyfriend questioned the clerk, he explained the owner wanted all customers' security codes. Feeling uneasy, I requested he mark out the code. The next day, I contacted Boost to express my concerns, but the agent was unhelpful and asked for my credit card number, which led to me cancelling it for security. This whole experience has been stressful and now I regret trusting them when purchasing my new phone.

The current commercial from your company is concerning on multiple levels. It depicts a father revealing a mobile phone to his family, showcasing ineffective parenting and disrespectful behavior from the children towards their father. The daughter hits him with a basket, while the son grabs the phone and playfully taps his dad on the behind, pushing him out the door. Such portrayal of narcissistic children and weak parental authority is disturbing. Using a black family in this context can be viewed as inappropriate. I will contact the NAACP regarding this issue. This commercial is offensive to all viewers and should be reconsidered. I would appreciate a response addressing this complaint. Thank you. - Judy Hill-A.