Boost Mobile Customer Service Issues

I used to be a customer at your Kernersville, NC Main Street branch. My name on the account was Christopher Lewis, but I am Rheanna Abernethy. I am a victim of domestic abuse and I am currently fleeing from him. He might have somehow linked a work profile to my Stylo 4 phone, allowing him to track my location, photos, and apps. The police and I are struggling to understand this technology, and they have been moving me to keep me safe in protective housing. He keeps showing up using the location on my phone. Is there any way I can exchange it for a Stylo 3, sell it back, or what are my options? I appreciate your service, but this situation is frightening. The phone is in great condition with a case. I really need assistance, please. Thank you for your time.

I am extremely disappointed with the service and purchases made at [redacted] N. 14th Leesburg FL [redacted]. Mr. Yasser, who runs the store, sold me a phone that broke after only a couple of months. When I returned, he refused to honor any promotions. Despite my loyalty to Nextel/Boost, he sold me two used phones with a service upgrade, which I found unacceptable. When I complained later, he simply replaced my new phone with a used one and recycled the original phone I had paid $80+ for. Essentially, I ended up paying $[redacted]+ for a phone my wife already had, without any real solution. Meanwhile, other customers received free phone upgrades just for switching carriers. This experience left me feeling taken advantage of and ignored as a long-time customer. Yasser's actions have led me to question the integrity of the business. I urge others to beware of this situation. Sincerely, Angry.

My bill is due today, and I have a $49.70 credit on my phone. I'm short $0.30. I was wondering if Boost could provide a courtesy and add $5 to my bill so it can be paid today. I've been a long-time customer and I truly appreciate Boost; I believe my phone service shouldn't be disrupted over just $0.30. I have been trying to reach a live representative for two days without success. Can someone please assist me promptly? I rely on my phone and I really hope to avoid any interruption in my service over such a small amount. Thank you for your attention to this matter.

My phone keeps losing connection to the service and Wi-Fi. People receive my texts very late, sometimes up to 20 hours later, or not at all. I'm not getting texts or phone calls promptly, causing frustration with this Galaxy J7 phone. It's frustrating that the other two people on my account aren't experiencing issues. I've had non-stop problems with this phone since I received it from Boost. I am close to my breaking point. If this isn't fixed soon, I will consider canceling my services with Boost. There are three of us on the account, and this situation needs to be resolved promptly.

My phone had limited data so we bought a prepaid card for extra mobile data. After redeeming $50, we received a confirmation text, but we didn't get the data. I suspect it might be related to an advance payment setting I accidentally selected. I am puzzled as to why the data hasn't been added despite the successful payment.

I am Eric Chism and I am reaching out about a troubling experience my neighbor, Susie Young, had at your store located at [redacted] E. 10th St Jeffersonville IN, [redacted]. The store manager there displayed discrimination towards her, stating she was too old for a smartphone and even suggested she buy something to make her "act younger." Susie endured 1.5 hours of this unacceptable behavior. I am appalled by the lack of respect shown to Susie, and I am requesting your corporate address/email to address this discrimination claim. It is disheartening that the store manager's behavior cannot be discussed locally, given his position. If this matter is not promptly addressed, further actions will be taken. To make this situation right, I am advocating for Susie to receive a refund on her phone bill, as well as an upgraded phone and premium plan from your company. I can be reached at [redacted]. Susie did not request my intervention, but I am taking a stand against this mistreatment.

I am unable to troubleshoot my cell phone issues over the phone, so I would like to use a chat window on my computer to work with an agent to resolve the problem. Today around 2PM, my phone suddenly showed NO SERVICE. I contacted Boost and the agent advised me to turn off WIFI and DATA ROAMING, then reboot my phone. She promised to call back within 5 minutes, but the issue persists. I am unable to make or receive calls despite multiple reboots, including leaving the phone off for several minutes. My bill is not due for another 7 days. I have a MOTO E5 Plus purchased from Boost in November [redacted]. I have been without service for about 4 hours now, impacting my work. I require urgent assistance.

I bought a phone case for my wife at the store, trusting the representative's advice that it was the correct fit. Unfortunately, the case doesn't align with the phone's volume controls, causing issues. Despite explaining the situation upon returning to the store, the employee couldn't find a suitable replacement or process a refund without the receipt, even though she was the one who sold it to me. This experience highlighted poor customer service and lack of product knowledge. The store is situated at the Fiesta Shopping Center on Abrams Road in Dallas, Texas.

I lost my phone and cannot get a new one with my old number. I am locked out of my account and told my pin is wrong, even though I've had this issue before. It feels like a scam to make people start over. Are there no other ways to reset with Boost Mobile? I need a quick response and written policy. My name is Stephen P Guillory. I have proof of service in my bank account. If you can't help, please give me the corporate office contact information.

Hello, I recently switched from Cricket to Boost with a $[redacted] promotion. Unfortunately, I lost my phone and was unable to locate it. I realized I didn’t have insurance on my two new accounts, which was never disclosed to me. I typically purchase insurance to protect against loss, theft, or damage. When I asked for a refund and to cancel my service, I was informed I needed to pay $[redacted] by June 26 for a replacement phone. I’m disappointed by the lack of professionalism and transparency in not offering insurance. I would like a refund and the ability to switch to another phone provider. Thank you, Kim G.

When attempting to log in to the BM website using my phone number and pin, I encounter a "SUSPENDED ACCOUNT" message. Even when dialing my BM phone from another device, it states I am unavailable. Despite seeking help from BM customer service and visiting a local store, the issue persists. Reactivated on May 30, [redacted], my Samsung Factor M260 is not diverting calls to voicemail after transferring the number to an Android LG Tribute Dynasty on May 13, [redacted]. I have a preference for my flip phone. Could BM experts or FCC technicians assist in resolving this connection problem?

Last month I purchased an LG Stylo 4, and during the first month, everything worked well. However, after that, my internet access became unusable. Despite being informed that my data access would slow down after reaching a certain limit, it has now come to a point where it does not work at all! Why was I sold a phone plan labeled as unlimited when that is clearly not the case? The difference between slow and complete non-functionality is significant! I now realize the value of Verizon, whom I had left to join your service. The customer support I have received from you is the worst I have ever encountered. I have my own phone and six other family members on your service. Next month, I will be switching all our phone services to a different company. I do not expect you to care, as that would require competent and caring customer support, which you have failed to provide. I am fed up with your incompetence and insincere apologies for bad experiences.

I have two lines with Boost Mobile, and this is the worst phone service I've ever paid for. I'm considering switching back to Metro. My line ending in [redacted] has no storage or mobile data after paying the bill. The other line ending in [redacted] has delayed reception of text messages, no service bars, and struggles to make calls. I contacted customer care for over an hour troubleshooting, but the issues persist. Since starting with Boost, my phone service has been terrible. As a small business owner, missed calls mean lost money. I spent $[redacted] at the store on Massachusetts and Congress and received false advertising about the service quality. A credit for the last two months or a full refund of $[redacted] would be appropriate. The service is unreliable, and I'm incredibly dissatisfied. A manager from Boost needs to reach out as soon as possible regarding this poor service. Thank you.

I received a notification claiming I have exhausted my mobile hotspot data, yet my hotspot was off all night and during the period it indicated my usage. I closely monitor my tethering and I am certain I did not surpass my limit. It seems there is a network error that misallocated my data usage. I am extremely frustrated with this situation and my overall experience with Boost Mobile. After this month, I plan to switch back to Metro as soon as possible. Dealing with Boost Mobile's customer service has also been incredibly challenging.

I paid my monthly account with Boost Mobile, then I received a free Verizon phone but wanted to keep my Boost Mobile phone by transferring my information to Verizon while keeping my number. I also wanted a new number for my Boost phone. However, Boost turned off my phone, took my monthly payment, and requested another payment even though I had already paid on July 3rd to keep my Boost phone with a different number. After speaking to customer service on July 6th, the supervisor promised to turn my phone back on but failed to call me back within the hour as agreed. When I called again, I encountered the same issue. Despite explaining the situation and being assured there would be no problem, it became a headache to understand why it's an issue now. They don't listen, talk over you, and even hang up. I've been with Boost for many years, and suddenly there are problems with scam attempts to take unauthorized extra money from my account in the last two months. I caught it both times and asked for a refund, but all that was needed was a change of numbers.

I purchased a Galaxy J3 6 through Boost unwittingly while using MetroPCS. My phone number was unexpectedly transferred to Boost, causing issues with my Metro account and bill. If I am not provided with a new phone and have the activation fee waived, or if I can't receive my first month free with service restored to Metro, I request immediate unlocking of the Boost-registered J3 Galaxy. Failure to comply will result in legal action and public disclosure of the issues caused by Boost Mobile.

Due to a sudden family emergency resulting in missed work, my financial situation is strained, and I won't have funds for my bill for another 9 days. While I usually pay on time, this unforeseen circumstance has affected me. I kindly request an extension on my bill this one time. I am willing to pay any late fees incurred. Maintaining phone service is crucial now due to my father's illness and my pregnant daughter's injury. Both my fiance and I depend on our phones as we share a plan. Your understanding during this challenging time would be greatly appreciated. Sincerely, Candida U., a dedicated Boost customer.

I need my account number to be emailed to me urgently. I have been attempting to obtain this information for almost two weeks without success. When I visit a Boost Mobile store, I am instructed to contact corporate. However, calling corporate results in being unable to speak with a person, and my phone frequently has connectivity issues and lacks internet access. I am extremely frustrated with this phone and this company. Please promptly forward my account information to me at [redacted]

Could someone please assist me? I have been trying to reach a customer service representative all night to get help with my phone issue, but I haven't had any success. It's frustrating not being able to contact anyone for support. I am unable to make calls or send texts for assistance. I would appreciate it if the company could provide the help I need. Thank you.

I have been trying to get answers through the chat line without success. My upcoming Southeast Asia Cruise will take me to Malaysia, Bali, and at sea on the 16th of November. I usually call my Dad in Canada from Western Australia every Saturday. Could you clarify the call charges for contacting Canada from these locations? Additionally, as geocachers, my group will be visiting various countries where we have a monthly $40 plan with 15 GB rollover data. How will this plan work in places like Lombok, Langkawi, Phuket, Singapore, Vietnam, Cambodia, Bangkok, and Ko Samui? Are there roaming charges or additional fees for making calls in Penang or Bali and while we are at sea? I appreciate your help in clarifying these details. Thank you, Dolores.