I have been a loyal customer with boost since **** but after this incident I am current...

GetHuman-louiedou's customer service issue with Boost Mobile from May 2019

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The issue in GetHuman-louiedou's own words
I have been a loyal customer with boost since **** but after this incident I am currently looking for another cell phone provider I very disappointed in the customer service with everyone I have talked to they have made me feel like I'm a inconvenience and instead of helping me they just want to keep passing on to another person. I am talking about the boost Mobile store on lake Lansing Rd &larch in Lansing Michigan next to quality dairy I will NEVER refer anyone there and I have been very patient in the past with them but they have disrespected me for the last time. I am not complaining cause I want sympathy or poor me story I am on disabled living on SSD fighting cancer and slowly recovering from a brain aneurysm that burst so long story short my phone is my life line for safety and appointments so on Wednesday May *st my phone broke so getting a new one was my number * priority that morning so I went in there explained to them my predicament they told me I have to pay **.** for a new phone and $** for activation fees because my upgrade date wasn't until the next day so either I pay that or. Go a day without a phone and come back the next day and I could get the same phone for $**.** which a day without a cell phone may not sound like a big deal to some people but unfortunately it could mean a matter of life and death to me. If I have a seizure or medical emergency I rely on my phone to get help . I had no choice but to pay $** for a new phone but I find out I could have bought the same exact phone at Walmart for $** then brought it into boost for them to activate. Are u kidding me they never gave me any suggestions or nothing only pay it or have no phone.....I can't believe they would not reimburse me $** on my bill I am done being charged double or triple times for the same service I could get with another company.

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Boost Mobile

Customer service issue
Reported by GetHuman-louiedou
May 10th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 22719 others
0 customers following this


GetHuman-louiedou started working on this issue
May 10th, 2019 5:30am
GetHuman-louiedou indicated the issue is not fixed yet.
May 15th, 2019 6:49am
GetHuman-louiedou indicated the issue is not fixed yet.
May 15th, 2019 7:08am

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