I have been a loyal customer with boost since **** but after this incident I am current...

GetHuman-louiedou's customer service issue with Boost Mobile from May 2019

Help with my Boost Mobile issue
First: share to improve GetHuman-louiedou's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-louiedou may need:
Name on account, Phone number, and 4 Digit PIN
The issue in GetHuman-louiedou's own words
I have been a loyal customer with boost since **** but after this incident I am currently looking for another cell phone provider I very disappointed in the customer service with everyone I have talked to they have made me feel like I'm a inconvenience and instead of helping me they just want to keep passing on to another person. I am talking about the boost Mobile store on lake Lansing Rd &larch in Lansing Michigan next to quality dairy I will NEVER refer anyone there and I have been very patient in the past with them but they have disrespected me for the last time. I am not complaining cause I want sympathy or poor me story I am on disabled living on SSD fighting cancer and slowly recovering from a brain aneurysm that burst so long story short my phone is my life line for safety and appointments so on Wednesday May *st my phone broke so getting a new one was my number * priority that morning so I went in there explained to them my predicament they told me I have to pay **.** for a new phone and $** for activation fees because my upgrade date wasn't until the next day so either I pay that or. Go a day without a phone and come back the next day and I could get the same phone for $**.** which a day without a cell phone may not sound like a big deal to some people but unfortunately it could mean a matter of life and death to me. If I have a seizure or medical emergency I rely on my phone to get help . I had no choice but to pay $** for a new phone but I find out I could have bought the same exact phone at Walmart for $** then brought it into boost for them to activate. Are u kidding me they never gave me any suggestions or nothing only pay it or have no phone.....I can't believe they would not reimburse me $** on my bill I am done being charged double or triple times for the same service I could get with another company.

GetHuman-louiedou did not yet indicate what Boost Mobile should do to make this right.

How GetHuman-louiedou fixed the problem

We are waiting for GetHuman-louiedou to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Boost Mobile's attention and get better help faster. Tap below to get started.
Having Boost Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Boost Mobile

Customer service issue
Reported by GetHuman-louiedou
May 10th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 22719 others
0 customers following this

Timeline

GetHuman-louiedou started working on this issue
May 10th, 2019 5:30am
GetHuman-louiedou indicated the issue is not fixed yet.
May 15th, 2019 6:49am
GetHuman-louiedou indicated the issue is not fixed yet.
May 15th, 2019 7:08am

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies