The evening that I purchased the phone I did receive a text message from Boost stating...

GetHuman2880896's customer service issue with Boost Mobile from May 2019

22625 similar
0 following
Help with my Boost Mobile issue
First: share to improve GetHuman2880896's odds
Strength in numbers! Companies respond better when others are watching.
Did that get it fixed?
Waiting to see if GetHuman2880896 fixed the issue with our suggestion.
The issue in GetHuman2880896's own words
The evening that I purchased the phone I did receive a text message from Boost stating that my phone was going to be turned off for failure to pay on the "Family Plan". I had purchased a phone and a single line. Also, there were thirteen (** ) apps downloaded from the App Stoe.*When I realized that I had unknowingly purchased a used & discontinued phone, i called to explain that to a Customer Care representative. As the store manager was going to charge me an exorbitant fee to have my number ported from Metro, I decided I'd take up that issue with corporate. When i called Customer Care on the following day, i spoke with a bery pleasant and knowledgeable gentleman who did change over my number and assur me that the other issues would be handled properly. The other issues were not handled. They worsened. The phone's speaker is faulty, the device goes off-line continuously, I will often have to dial a number *-* times befote it finally gives a dial-tone and ring........ Since my purchase on April. **th, ****, i have placed * phone calls to the (haven't a clue what) "Customer Care" (is). I'm told each time *by the telemarketer* that they will "Escalate" my call to a Supervisory level. After a considerable time on hold, a person comes on the phone only to ask me my full name telephone number and account PIN and assure me they will fix the problem. They ask me to explain *again* the nature of the problem. I do explain, in detail* but, apparently, this person cannot comprehend structured english with correct enunciation, pronunciation, prepositional al. They ask me to again explain the reason for my call. And then...again....just * min later! Really!!! Then, when I ask to speak with their supervisor, they will either *) hangup or *) transfer me to the store from which I bougjt the phone. I once was transferred to Samsung, the mfr. of this phone. Je asked for the IMEI number. A moment later he told me that he couldn't cover it under warranty because, "The phone's warranty had expired more than * year ago"!! Confirmation that the phone I possessed (which had ** apps previously downloaded, was part of a. "Family Plan" and wasn't working properly) was a ripoff...and the folks down there in some call center half way around the world are supporting this thieving liar who manages a Boost Outlet store in Fort Worth Tx. I purchased t phone on the **th, couldn't use it until the **th, and then the phone was shut off on the **th due to "...excessive usage of data". I thought unlimited meant "unlimited". I want a new quality phone or refund my purchase price and the * months service fees for all the frustration, lies, theft and deceptive trade. I am on a mission, and i won't stop. And each time I'm disconnected, lied to and*or handed-off to some gatekeeper... I will tell another company or another person or group of persons. I work with the County, volunteer for various organizations...and i am very visible, vocal and gregarious. As such, I will speak with dozens, if not hundreds-of peoples every week. Now that's a lot of exposure....that Boost doesn't want, nor need. I am very vocal and very passionate. Its better to have me on your side. Promise. Just do the right thing!
GetHuman2880896 did not yet indicate what Boost Mobile should do to make this right.
I have an issue with Boost Mobile too
How GetHuman2880896 fixed the problem
We are waiting for GetHuman2880896 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Boost Mobile's attention and get better help faster. Tap below to get started.
Having Boost Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2880896 fixes it.
This email address isn't valid

Boost Mobile

Customer service issue
Reported by GetHuman2880896
May 7th, 2019 - 2 mons ago
I have an issue with Boost Mobile too
Not resolved
Seen by 4 customers so far
Similar issue to 22625 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Phone number
4 Digit PIN
GetHuman2880896 started working on this issue
May 7th 11:45pm
GetHuman2880896 indicated the issue is not fixed yet.
May 7th 11:46pm
GetHuman2880896 indicated the issue is not fixed yet.
May 11th 5:29pm