So I was on the * man family plan and we switched to the * man one and so they reset ev...

GetHuman2158174's customer service issue with Boost Mobile from February 2019

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The issue in GetHuman2158174's own words
So I was on the * man family plan and we switched to the * man one and so they reset everything which when they did they now offered us **gb of hotspot which is good cause I use alot of it and * days later I turn on my hotspot to use it and I find that I wasnt getting any internet connection so a few minutes later I get a text saying I used all my ** gigs and when I check my boost app it says I have only used *.* so now it says I have to wait till next month for my hotspot to reset! Which I didnt even use * gig of it! Plz help!
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Boost Mobile

Customer service issue
Reported by GetHuman2158174
Feb 7th, 2019 - 4 mons ago
I have an issue with Boost Mobile too
Not resolved
Seen by 3 customers so far
Similar issue to 17685 others
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Timeline
GetHuman2158174 started working on this issue
Feb 7th 9:42pm