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Name on account, Phone number, and 4 Digit PIN
The issue in GetHuman-fdlp's own words
Complaint really. Boyfriend took advantage of the $* down offer at beginning of year and wanted to do it for me. I told him I didn't think it was possible but he could call and ask. He called and explained we were on same account and that he'd done it and wanted to for me. They told him so long as he was present as the primary account holder we could. We take the buses because we have no car right now and when we got to the store on Leicester Hwy and was told different was very frustrating. It was time wasted and I wanted to formally complain that the staff didn't handle giving information well. No one informed my boyfriend that he would have to pay off his phone before getting mine done that way. I'm very upset at lost time and getting hopes up at replacing my phone which is functional but very cracked screen.
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