Had my phone borrowed bymy daughter who turned around and sold it to someone who then g...

GetHuman2097846's customer service issue with Boost Mobile from February 2019

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The issue in GetHuman2097846's own words
Had my phone borrowed bymy daughter who turned around and sold it to someone who then got into my boost mobile account through live chat and closed out my account for my phone without any permission to do so and then reactivated it in someone else's name. This was done on **-**-**** and my account was paid up until the * th of February ****. So not only am I out a phone, my phone number, my gmail.com account, my contacts in also out of the money I paid for the service that someone that wasn't me cancelled! I couldnt afford to buy a phone and then turn around and pay for my service to but I had to do I would have phone service and wanted to stay with boost until I found out my account was canceled and not by me so I couldnt even keep my number to use through another carrier and could of gotten a discount for having an active account that was open! So I ended up having no choice but to spend ***.** bucks on a phone through another carrier! I did ask how could I go about getting the person who reactivated the phone prosecuted for having my phone without me knowing and canceling my account without permission? Was told that I really couldn't do anything about it because how did boost know that I wasn't in on something fraudulent with this? Well I sure in the **** wouldn't of called to cancel my account that was paid up until the *th to lose out on my money so that I could have my phone reactivated for someone else! I wasn't happy with the out come of this situation at all cause I was really very happy, satisfied and felt like my business mattered! Not any more and wish that more could be done to make sure this doesn't keep on happening to anyone else.

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Boost Mobile

Customer service issue
Reported by GetHuman2097846
Feb 2nd, 2019 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 17331 others
0 customers following this


GetHuman2097846 started working on this issue
Feb 2nd, 2019 9:34am
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Feb 2nd, 2019 9:34am