I have been a boost customer for years and have never missed a payment. My flip phone i...

GetHuman-susanssh's customer service issue with Boost Mobile from January 2019

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The issue in GetHuman-susanssh's own words
I have been a boost customer for years and have never missed a payment. My flip phone is going out of date and boost says they will give Me a new LG phone for free. My problem is, I would like to upgrade to an Iphone *s and there is a promotion giving the Iphone * to new customers for $**.** and I think I should be able to get this deal since I have been a good customer for years and the local store said I would have to pay $***.** to upgrade to the Iphone. I believe that having been such a good customer, I should be entitled to get the Iphone for the $**.**. Are new customers more important than an existing customer who has paid every bill on time for years ? Someone should be able to help Me out here !!! Sincerely, John D. Henry ***-***-****
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Boost Mobile

Customer service issue
Reported by GetHuman-susanssh
Jan 15th, 2019 - 9 mons ago
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GetHuman-susanssh started working on this issue
Jan 15th 6:29pm