I had purchased * iPhone *s for my children for their birthday on December * , I gave t...

GetHuman1845968's customer service issue with Boost Mobile from December 2018

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The issue in GetHuman1845968's own words
I had purchased * iPhone *s for my children for their birthday on December * , I gave them to my children on December ** and activated them that day now it is December ** and one of the phones shut off and won’t turn back on. I contacted boost customer service on December ** and spoke with an associate “Drew” I explained what the issue was, he told me he would replace the defective phone then he placed me on hold, for about * minutes and came back and asked me if I ordered the phone online? I told him I did he then placed me back on hold for about ** when the phone proceeded to ring and nobody ever answered. I have never had this issue with any other company and the only reason I chose this company was because it was a convenient plan for two children. But not if you don’t back your product with any customer service. Very disappointed and am expecting something to be done about this faulty phone.
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Boost Mobile

Customer service issue
Reported by GetHuman1845968
Dec 28th, 2018 - a yr ago
I have an issue with Boost Mobile too
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Seen by 2 customers so far
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Timeline
GetHuman1845968 started working on this issue
Dec 28th, 2018 2:59am
GetHuman1845968 indicated the issue is not fixed yet.
Dec 28th, 2018 3:00am