My husband & I have went to the boost mobile located in Lawrenceburg, indiana several t...

GetHuman1829460's customer service issue with Boost Mobile from December 2018

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The issue in GetHuman1829460's own words
My husband & I have went to the boost mobile located in Lawrenceburg, indiana several times this past week only to get there and noone is there. Keep in mind he is going during business hours, even waited around one time for **-** mins thinking they were out to lunch & forgot to put a sign on the door, but nobody ever showed. This happens * days in a row! He goes to one of the business located next door to boost & is told that they only have one girl working there now. So, hours are random. Finally, we get lucky bc she is actually there, only to be told they dont have any iPhones available to purchase. She tells him there is a couple iphone available in the Harrison location, which is another ** mins out of our way. He asks her if there was anyway someone could deliver it to Lawrenceburg location? The manager offers to pick it up & bring it the following morning. (She lived there). She said she opens @ **, we were so grateful & said we will meet you there @ **. The following day we waited ** mins for her to show up empty handed, stating "a worker picked it up & transferred it to another location". If we still wanted it then we would have to go to this store to get it. So we do this, drive the ** mins out of the way, purchase the phone, add another line & he sets it up there. I notice it has a Cincinnati number & ask for a Lawrenceburg number instead & told that I have to wait ** hours but I could change it online for no charge. I waited over ** hours, tried changing it online but it kept saying "MDN swap done recently, please request after ** hours. Which it had been! I have tried all day, even spoke to a Marving @ *:**pm saying to try it in * hours, but it still wouldnt work. I called AGAIN, spoke to a Chele, told I needed to wait another ** hours or I could pay $** for it. She spoke to her supervisor who wouldnt way the fee, even though I explained what happened. This is BS considering its not my fault it isn't working online!

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Boost Mobile

Customer service issue
Reported by GetHuman1829460
Dec 26th, 2018 - 3 years ago
Seen by 2 customers so far
Similar issue to 14717 others
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GetHuman1829460 started working on this issue
Dec 26th, 2018 2:51am
GetHuman1829460 indicated the issue is not fixed yet.
Dec 26th, 2018 2:51am

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