The boost website, live agents, ***, *** were all unable to solve the problem of accept...

GetHuman811187's customer service issue with Boost Mobile from December 2018

Help with my Boost Mobile issue
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If you need to pay someone else's bill use this link: https://www.metropcs.com/bill-pay.html
The issue in GetHuman811187's own words
The boost website, live agents, ***, *** were all unable to solve the problem of accepting a credit card for payment!!! The system kept rejecting it when I had sufficient funds. An agent then told me that I tried too many times and to wait ** hours. I did as she advised and had the same issue...keeps rejecting payment. Tonight I tried another credit card and that was rejected too!!! I spoke to SEVERAL agents and spent several hours trying to resolve the issue and no one at the company would go above and beyond to make some calls, find answers, and call me back with a resolution. I also reached out to the Winter Haven location and the agent said to try ***. It is the same automation as ***. I called her back and she could not help me and I told her that I will be switching carriers and she simply said ok. Unacceptable and unprofessional. I still can not make a payment!!! *** *** ****
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Boost Mobile

Customer service issue
Reported by GetHuman811187
Dec 4th, 2018 - a mon ago
I have an issue with Boost Mobile too
Fixed
Seen by 3 customers so far
Similar issue to 13199 others
0 customers following this
Items needed
Name on account
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Timeline
GetHuman811187 started working on this issue
Dec 4th, 2018 5:26am
GetHuman811187 indicated the issue is not fixed yet.
Dec 4th, 2018 5:27am