Hi my name is Bob Banks my boost number is ********** I use the clarkston wa store and...

GetHuman-papax's customer service issue with Boost Mobile from December 2018

Help with my Boost Mobile issue
The issue in GetHuman-papax's own words
I was trying to get Boost to recognize the importance of a valuable long term customer and keep them long term ... Hi my name is Bob Banks my boost number is ********** I use the clarkston wa store and I recently found out that a former employee of yours scammed me out of hundreds of dollars over the years and even over charged me $*** on a Samsung galaxy * , employee name is Kylie Kinzer
I have spent a lot of hard earned money on phones and always always had my bill paid in full a month in advance all I want is them to give me a new galaxy phone that I believe I should receive
Why I think I should either be paid back for the over charging or they should give me a new phone of my choice
I have purchased over the years around $****.** worth of phones I have never been late for a payment in fact look it up I usually a month if not two ahead in payments
Yes talked with several boost employees and they told me the stores are privately owned there for could help that boost doesn’t set the price of the phones what really bothers me is I pay top dollar for the phones I own them but have been told that you can’t use them at a different provider and please Boost don’t check the box that says fixed because this hasn’t been resolved at all for just once have the back of a loyal customer
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Boost Mobile

Samsung Galaxy *
Customer service issue
Reported by GetHuman-papax
Dec 3rd, 2018 - a mon ago
I have an issue with Boost Mobile too
Fixed
Seen by 9 customers so far
Similar issue to 13151 others
0 customers following this
Items needed
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Timeline
GetHuman-papax started working on this issue
Dec 3rd, 2018 6:56pm
GetHuman-papax indicated the issue is not fixed yet.
Dec 3rd, 2018 9:07pm