Boost customer service transfers to Virgin mobile

GetHuman-winterth's customer service issue with Boost Mobile from November 2018

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The issue in GetHuman-winterth's own words
switch services ... Every time I call Boost *-***-***-**** I get transferred to a Virgin mobile representative. I am trying to switch provider with a new phone... when I attempted to switch online I was being charged an additional $** reactivation fee* this is to be a new account!
I was transferred by Virgin mobile several times only to end up speaking to a different VM rep. this went on for * hours!
GetHuman-winterth did not yet indicate what Boost Mobile should do to make this right.
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Boost Mobile

Customer service issue
Reported by GetHuman-winterth
Nov 29th, 2018 - 9 mons ago
I have an issue with Boost Mobile too
Not resolved
Seen by 5 customers so far
Similar issue to 12706 others
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Timeline
GetHuman-winterth started working on this issue
Nov 29th, 2018 12:12am