hello, yesterday my service restarted which reset my hotspot of ** gb. I had my hotspot...

GetHuman-livssla's customer service issue with Boost Mobile from November 2018

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The issue in GetHuman-livssla's own words
hello, yesterday my service restarted which reset my hotspot of ** gb. I had my hotspot on for a short period of time yesterday, I am positive the hotspot has been shut off and not connected to any devices since yesterday evening. today at ** am I received a text message saying I have used ** percent of my mobile hotspot, my hotspots not even been running at all today, shortly after that message I received another text saying I have used all my hotspot. I only allowed my laptop to be connected to my hotspot for * hours at the most in which I did not do any major downloads or whatnot. I simply checked my emails and checked social media. the same activity that my hotspot has lasted all month doing every other time.
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Boost Mobile

Customer service issue
Reported by GetHuman-livssla
Nov 28th, 2018 - 9 mons ago
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GetHuman-livssla started working on this issue
Nov 28th, 2018 3:43pm