I had to replace my phone and i have insurance i went to a boost store where i was told...

GetHuman-kbrost's customer service issue with Boost Mobile from December 2018

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The issue in GetHuman-kbrost's own words
I had to replace my phone and i have insurance i went to a boost store where i was told i had to buy a new phone. Ok i paid ***.** and it didnt include my monthly charge so now they are shutting my phone off for non payment .. Um ok but i just * days ago got a new phone and was under the impression the *** covered the ** i pay every month.. With insurance i should have only paid **.** . the phone i bought is a k** i hate it and was just fine with the one i had before .. What can be done to keep my phone on i dont get paid till next week and i need my phone on..
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Boost Mobile

Customer service issue
Reported by GetHuman-kbrost
Dec 5th, 2018 - a mon ago
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GetHuman-kbrost started working on this issue
Dec 5th, 2018 6:12pm
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Dec 5th, 2018 6:12pm