Purchased device ******* phone wasnt recognizing the screen being touched.I have insura...

GetHuman1373679's customer service issue with Boost Mobile from October 2018

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The issue in GetHuman1373679's own words
Purchased device ******* phone wasnt recognizing the screen being touched.I have insurance so boost said call brightstar protection i did that*brightstar said by the device not being a year old that its a manufacturing issue so i was given samsung * to call.When i called samsung they had me to ship the device to them to repair it*now samsung is telling me the device is out of warranty,want me to pay $** for repairing the device!!Ive spoke back with samsung,they said i now need the receipt from the purchase of the device from ******* .Im continuing to get the run around concerning this the device didnt have ANY DAMAGES so why should i have to pay for repairs for a device that bill is paid,paid insurance but have been without a phone over * weeks now?
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Boost Mobile

Customer service issue
Reported by GetHuman1373679
Oct 19th, 2018 - a mon ago
I have an issue with Boost Mobile too
Fixed
Seen by 4 customers so far
Similar issue to 9678 others
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Timeline
GetHuman1373679 started working on this issue
Oct 19th 2:25am
GetHuman1373679 indicated the issue is not fixed yet.
Oct 20th 4:37pm
GetHuman1373679 indicated the issue is not fixed yet.
Oct 20th 4:39pm