Boost Mobile Customer Service Issues

I recently visited a Boost store on 16th St. and Thomas in Phoenix, AZ, with my ZTE device experiencing upload issues and no service. The employee I encountered seemed inexperienced and not empathetic to my situation. Another woman in a MetroPCS shirt was present and seemed disinterested in helping. Despite paying for Boost service, I felt neglected and frustrated. The woman in the Metro shirt suggested I get a new $25 device for two weeks, but I couldn't understand why I wasn't receiving the service I paid for. She even claimed to own the Boost store, which confused me further. I felt deceived and misled, especially when she mentioned switching to Metro. This experience left me very unhappy, and I intend to share my dissatisfaction publicly. I apologize for the strong language used.

I have been with Boost for over a year now and had insurance on my damaged Galaxy J3 Emerge. I filed a claim and paid $20 for next day delivery. However, I didn't receive the phone until 6 days later. Brightstar is now threatening to charge me up to $[redacted] if I don't return the old device, which Boost Mobile on [redacted] E. Colfax supposedly has. I don't have the old phone, and I shouldn't be held responsible for it. I am quite upset about this situation. Please address this promptly.

I have been a loyal Boost customer for a while but experienced two incidents where my service was disconnected incorrectly. As a Premier customer, I should have up to 14 days to pay my bill, but this benefit is not reflected in my account. Currently, my service has been disconnected. I need help reinstating the Premier plan on my account and restoring my service. My account's pin is [redacted], and my phone number is [redacted]. My name is Ursula Salley-Hinton.

When I tried to return the new phone within the warranty period, I was informed that it had expired. Despite buying a new phone and requesting to transfer my old number, this was not done at the time of purchase. Consequently, I continue to receive messages on my old number, leading to missed calls and affecting my medical and business communications. The oversight by the employee who assisted with the initial purchase has created unnecessary inconvenience, leaving me with an unused phone and disrupted communication.

A Boost Mobile representative provided incorrect information on my account, leading to serious issues. I am struggling to reach someone who will understand my situation. This is urgent as it has caused me to miss work and fall behind on bills. My phone is at risk of being shut off soon. I am considering whether to continue with Boost or seek legal help for my losses.

I visited the Boost Mobile store located at [redacted] Lorain Road in Fairview, Ohio on 9/12/18 at 2:56 pm EST for assistance with my phone. My phone lost all settings, icons, and the taskbar overnight. The salesperson accused me of causing the issue and suggested it might be an upgrade, which I found unconvincing. When asked for his name, he rudely replied it was "none of my business" and told me to leave. I am unhappy with my phone's current state and the poor treatment I received. I request my phone to be restored to its state on 9/11/18. If not resolved, I am considering switching services due to this negative experience. I hope for better customer service in the future. Thank you for addressing these issues promptly.

I use another phone and carrier as my primary account, so my Boost phone is my backup. I often go into arrears, causing Boost to limit services not essential unless my primary phone needs service. Today, when I called customer support, I received an error saying my number or account does not exist. I urgently need my phone reactivated as my Wi-Fi is down, and I rely on it for emergencies. Please charge the $25 plus taxes to the credit card on file for unlimited talk, text, and data for at least two months. I appreciate your help and hope to have my phone working again soon. Thank you for your assistance over the years.

I encountered an issue with my SIM card, and after contacting boost mobile customer service, they instructed me to have my phone examined by Apple at my own expense. Sending my phone to Apple cost me $27. After Apple confirmed the SIM was fine but outdated, I informed Boost. They made me wait for a month and a half without any service while still billing me. Eventually, after over a month had passed, Boost sent me a new SIM card. I find it unjust that I had to endure this extended inconvenience and expense due to an outdated SIM provided by Boost, and that I continued to pay for services I couldn't use during this time to avoid losing my number or access to Boost services.

I encountered an issue with my SIM card and contacted Boost Mobile's customer service. They instructed me to have my phone assessed by Apple at my own expense, costing me $28 to send my phone. Apple confirmed the SIM card was fine, suggesting the issue was with the outdated SIM provided by Boost Mobile. After waiting a month and a half and not using my phone, Boost eventually sent a new SIM card, but by then a month had passed with no service despite paying my bill. I believe it's unfair how Boost handled this situation, making me incur costs to have my phone checked and still pay for unused services. I hope Boost Mobile will rectify this by reimbursing me for the time I didn't utilize their services and for the expenses related to sending my phone to Apple.

My boost in prestige has been hacked by my neighbor at [redacted] Surrey Drive. They work for Amazon Fulfillment Center on 35th Street, where my sister, Donna Buckner, had a business with them as their cloud service provider. She owns multiple companies, but her main focus is Stat Solution in Danbury, CT. They work closely together, and my sister even bought the property next door for them to monitor me since I cut off contact with her. I have tried reporting this to the FBI, local authorities, and even Jeff at Amazon. Recently, the neighbors sent threatening messages via text and email by hacking into my accounts. They are also friends with a man named Tom DeAgastino, who is associated with a public figure. They have been harassing me by mimicking my phone number. I have asked them to stop, but they continue relentlessly. I am desperate for help to stop this intrusion. - Marie Adams

I purchased an iPhone 7 with the intention of returning it, but encountered difficulties with the process. Now I am looking to sell it, but it is locked to a specific carrier. I am frustrated with the policy requiring me to own the phone for a year before unlocking it. I am considering switching to a Samsung Galaxy S8 and want to know if my iPhone 7, which will be inactive after the switch, can be unlocked once it is no longer attached to a plan. Unlocking the phone is crucial for me, and I am hoping to find a solution to this issue. Thank you for any help or advice you can offer.

I attempted to purchase a phone using my bank card, but encountered an issue where I was advised by the fraud department to contact boost to resolve the error. Despite the ability to overdraft my card, I am unable to place the order due to an error message suggesting I contact my bank. As they permitted me to overdraft, I urgently require assistance from boost to proceed with the phone order, essential for work, needed by next Wednesday. Your cooperation is greatly appreciated.

On Friday, September 14th, I visited the Boost Mobile store in Lakes Mall, Muskegon, MI, regarding phone number [redacted]. My intention was to enroll in the 4 lines for $[redacted] plan, and I also added a line. Despite 4 hours and 8 calls from the representative to Boost, the issue was not resolved. I ended up having to pay an extra $50 for the new line, which was put on a separate $50 unlimited plan instead of the 4 line family plan. After being a customer for over 15 years, I am disappointed and considering switching carriers. I kindly request a prompt resolution to this matter, and I am open to having the $50 credited to my account for next month. If this matter is not addressed quickly, I may have to seek services from another carrier. Your urgent assistance is greatly appreciated.

I, F. B., from Clarksburg, WV, went to our local store with my wife to get the 4 free phones for $[redacted] deal. The salesperson informed us it would cost over $[redacted] to activate the plan due to his commission. After researching, we found the promotion valid until 10-1-[redacted] with no requirement for all phones to be active simultaneously or any restrictions on switching numbers to Boost, which I have done before without issue. Despite the poor service and rudeness at the Clarksburg, WV store, we are still interested in switching to Boost. We hope the negative experience with this one employee does not reflect the overall service and reputation of the store. Thank you in advance.

I am disappointed with the service from Boost Mobile, which I have been using for many years under [redacted]. My internet is so slow that I cannot access normal websites, even after adding a $10 pack last month. During my travels in Washington D.C., Pennsylvania, New Jersey, and New York, my phone is often without service, and my messages are not sent or received. The lack of phone service is frustrating. If I decide to cancel my service, I will advocate against your company for its poor service and nonexistent customer support. As an elder, attorney, priest, and social activist, I feel that your treatment of my account borders on fraud.

I purchased my iPhone 6 at the Thornton, Colorado store and have been experiencing issues with it since. The screen frequently malfunctions, cutting out during calls, and preventing me from entering my iCloud user ID as it's disabled. Despite attempting updates and seeking help, I've been redirected between Thornton and Brighton locations for six months. I received a Boost Mobile text in Spanish about a potential upgrade, but the Brighton representative denied its validity. I was assured the phone was undamaged when initially buying it with insurance, despite later dropping it. If these ongoing problems aren't addressed soon, I will look to switch my service provider.

For the third month consecutively, I am experiencing issues with my internet service on both of the lines I subscribe to, known by numbers [redacted] and [redacted]. Neither line is functioning properly and is remaining on roaming mode. It is frustrating to have to contact customer service repeatedly, only for the same issue to persist the following day. I am eager to have this matter resolved promptly on my two Samsung phones, which are associated with the primary and secondary accounts/phones. Given that this has recurred for three months, with an increased frequency over the past five days, I am hopeful for some form of reimbursement. We have been severely limited in accessing data and, in some instances, unable to even make calls. Your assistance in this regard would be greatly appreciated. Thank you, Holli.

Since September 18th, I've been experiencing phone issues. Boost Mobile sent me a new SIM card, but the problem persists. I'm facing dropped calls, blocked calls, and poor internet signal at my house. Even though I've been with Boost for four years, the service has deteriorated suddenly. My boyfriend, who also uses Boost, is encountering the same problems. Despite multiple conversations with Boost support, the issue remains unresolved. Strangely, driving 10 miles away improves my phone's functionality. I can text and access the internet, but not reliably make or receive calls. This sudden loss of service is frustrating, and I feel like we're being ignored. Boost Mobile needs to address this issue promptly before they lose both me and my boyfriend as customers. My phone number is [redacted], and you can reach me via text or email at [redacted]. Thank you.

I am encountering issues with the Boost phones I recently bought. Within just 2 months of purchase, our Model #N9560 phones started making calls on their own, overheating during charging, getting frozen, deleting paid apps, and requiring speaker mode for calls. Despite being informed of a recall, I found these phones still on display. The store mentioned a need to order upgraded versions when purchasing. I was offered an upgrade or alternative phones for $29, with full price required for the other lines in my family plan. Considering the difficulties faced, I believe it's unfair not to replace the recalled models others have bought. I value Boost Mobile as my service provider but seek assistance with these issues. Any help would be greatly appreciated. Thank you. Best regards, B. H.

Hello, I trust you are doing well today. I have been a loyal customer of your company, Mackenzie B. by name. Over the years, your phone service has always stood out to me for various reasons. Presently, I am facing some challenges with paying my phone bill this month, which unfortunately isn't the first time. It seems like a recurring struggle for me as a 21-year-old dealing with financial difficulties. Recently, I discovered Boost Premier as a potential solution, but I learned that your company no longer provides this program. I am reaching out to explore any alternative assistance or options you may offer in my current situation. I am currently unable to afford my phone bill, causing a service interruption for the past week, making it challenging to communicate with my family. Understanding the circumstances, I am seeking your guidance during this challenging time. As a new remote worker reliant on online tasks, restoring my service is crucial for me to continue working and subsequently pay my future bills. I sincerely request your assistance and await your response. Wishing you a pleasant day. Best regards, Mackenzie B.