I'm SOOO mad. Last night I called boost. I explained to them i just found out my son is...

GetHuman1310687's customer service issue with Boost Mobile from October 2018

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The issue in GetHuman1310687's own words
I'm SOOO mad. Last night I called boost. I explained to them i just found out my son is doing drugs and that i needed his account suspended. I changed the pin because im the acccount holder of the family plan. And he told me everything even Wi-Fi would not work. Nope. I had to call again bcuz my son was fb messaging me about the texts he received dsaying ut was suspended! Called back. The guy said there was no way to cut off Wi-Fi. But he made an indentation to alert future representatives that no one but me, the account holder, could access this account unless they knew the present pin*. ****** fast forward to about an hour ago***Wrong. I sat nezt to him while the rep let him access it AND change the freaking pin!!! ARE YOU KIDDING ME!!???*THank you so much boost moble for helping aid the purchase of illegal drugs for my son. As an outstanding customer i have never been impressed by ur service is the * years ive had u as my carrier. But THJS hits hard. You really screwed things up for med and i hope no one else has to ever go thru a loved one doing heroin and not being able to even being able to rely on anyone for help, not even a phone company to cone thru on their word
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Boost Mobile

Customer service issue
Reported by GetHuman1310687
Oct 10th, 2018 - a mon ago
I have an issue with Boost Mobile too
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Seen by 1 customer so far
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Timeline
GetHuman1310687 started working on this issue
Oct 10th 6:38pm