I was unable to add the $**.** that I paid to my account because my service isn't active. Manager of store i made payment in couldnt reactivatemy service because I forgot my * digit PIN number. I need my payment applied to my phone number or if I need to reactivate I need the *-Digit PIN number so that I can pay the $** activation fee

GetHuman-cheezehe's customer service issue with Boost Mobile from August 2018

11 views | 6211 similar | 0 following
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The issue in GetHuman-cheezehe's own words
Pay my phone bill ... To whom it may concern,*Hello I'm Rachel Naughton, * I have Android my number is (***)***-****. I pay my bill at* All City Wireless ***** Pine Ave*Niagara Falls N.Y ******Used terminal ID* *******Transaction ID *************Product SKU bar code **************To pay $**.** so my phone would be turned back on. On ********** at *:**pm. I never receive confirmation of payment.*I was unable to pay my bill for * *** months due to unemployment, I was unaware of a time limit before I lost my service. I called the store. Manager advised me to contact boost customer service, because boost received my payment. Above I've given location and transaction information. Can my number be reactivated? (On the receipt it says if plan has expired It can still use by switching to a pay-as-you-go or daily chat & text.) *I would prefer to keep my number. And not switch plans if possible. I'm willing to pay the $** activation fee, but I don't have use of a credit or debit card. Ive spoken with the manager at All City Wireless , Im able to pay there later today. I just need the issue with my payment resolved. Please contact me by phone or email at (***)***-**** or *****@***.com * * Rachel Naughton
Didn't know of **-day time limit on service
Have money applied to my account to reactivate service
I've had boost service for * or more years.
Calling the store that I bought the phone and asking manager to fix
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Boost Mobile

ZTE model number N ****
Customer service issue
Reported by GetHuman-cheezehe
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 6211 others
0 customers following this
Items needed
Name on account
Phone number
4 Digit PIN

Timeline

GetHuman-cheezehe started working on this issue
Aug 24th, 2018 6:18am
GetHuman-cheezehe shared this issue with friends on Facebook
Aug 24th, 2018 6:18am
GetHuman-cheezehe indicated the issue is not fixed yet.
Aug 24th, 2018 7:22am
GetHuman-cheezehe indicated the issue is not fixed yet.
Aug 24th, 2018 7:36am
GetHuman-cheezehe indicated the issue is not fixed yet.
Aug 24th, 2018 7:36am

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