Boost Mobile Customer Service Issues

I purchased a refurbished iPhone 6 Plus in December, which worked well until the screen shattered in April due to a drop. Despite not fixing the screen, I noticed glitches and rapid battery drain. Eventually, it shut off and wouldn't turn back on even when plugged in. I then upgraded to an iPhone 6s Plus, only to face similar issues like fast battery depletion and excessive glitching when charging. Recently, the new phone also shut off and needed a charger switch to restart, albeit still with fast battery drainage. A friend with a pre-owned Boost iPhone 6s from Boost is experiencing comparable problems. I am uncertain about what steps to take next; should I consider visiting an Apple store for assistance?

I recently visited the Boost Mobile store on Kemp Blvd in Wichita Falls, TX twice to activate my son's phone. Despite being charged a $10 activation fee each time and being assured it was activated, the phone never actually worked when I got home. Frustrated, I visited a store in Lawton, OK where they confirmed the phone had never been activated. The clerk demonstrated its inactive state using the internet. After requesting a refund for the unused service during this time, I was given two phone numbers without any customer service assistance available. Now facing a decision on continuing with Boost Mobile or switching carriers, all I seek is a refund and human contact. The phone number that was inactive is [redacted], and my number is [redacted].

I had a disappointing experience at Boost Mobile when I went in looking for an iPhone but was led to purchase a different phone without my iPhone question being addressed. Days later, the iPhone 6 was available for $99, making me feel deceived and overcharged for the LG phone I bought. I believe I was not properly informed, and I would not have chosen the LG if I had known about the iPhone sale. I suspect there might have been discrimination involved, possibly due to my race. I purchased the phone on the 7th of this month and I am adamant about wanting the iPhone 6 I initially asked for. If this issue is not resolved, I am considering switching to another mobile provider and taking legal action. A prompt response would be appreciated.

I wanted to switch from Telstra to Boost, so I purchased a $2 sim card and a $30 credit voucher from a local service station. Unfortunately, I have not been able to credit my Boost account with the voucher. Initially, I did not realize that a new number was included in the Boost mobile prepaid pack. I visited the Telstra store in Modbury to unlock my phone to switch providers. A Boost customer service representative informed me that I needed a blank sim card to keep my old number and mentioned that she would send one by post, which I have not received yet. I am unsure when the blank sim card will arrive and what steps to take to activate it, retain my old number, and apply the credit from the voucher. Thank you.

I have had multiple disappointing interactions with three supervisors at Boost Mobile. Firstly, Summer claimed to be a floor manager but displayed unprofessionalism. When I requested to speak to a supervisor, she rudely offered me credit instead. Then, Mark abruptly hung up on me when I was proving my point. Lastly, Gioanni was dismissive and disrespectful, hiding behind the phone. After supporting Boost for 17 years and investing a significant amount of money, I cannot tolerate such disrespect. Loyal customers like myself have kept Boost Mobile in business. The customer service supervisors and floor managers clearly require additional training or should return to a customer care representative role. I am seriously considering leaving Boost for good now.

I had a frustrating experience with a Boost representative who was rude and disconnected the call. I have been a customer for years and this treatment is unacceptable. I urgently need to speak with a supervisor as I have been facing issues with the service. Despite being told about tower problems, I was informed that there are no issues in my area. I have detailed notes of my calls, names of the representatives I spoke with, and proof of my expenses. I expect better service and request a callback from a supervisor. My number is [redacted]. I appreciate your prompt attention to this matter to avoid any further problems. Thank you.

I purchased a phone from a Boost Mobile store last November under my name, John L. On June 15, I lost the phone with only 2 days left on my account. I later discovered who ended up with the phone. She can keep it, but I found that the PIN number on my Boost account has been changed. If she wishes to continue the monthly payments, that's her decision. I am disappointed that Boost seems to assist phone thieves. I had planned to get another phone from Boost as I was satisfied with both the phone and the service. I suspect someone at a Boost location may have helped her change the PIN. I'm curious if this is official Boost policy. Just for your information, I had made 7 months of payments, but you may only receive payment for 2 months from her.

My son has an iPhone with Boost Mobile, and he pays $50 a month for unlimited service. Around two and a half months ago, his phone started displaying "no service" constantly, preventing him from making or receiving calls or texts from anywhere. Despite paying the bill twice since the issue started, following all suggestions for troubleshooting, and attempting different fixes suggested by customer service, the problem persists. Occasionally, the service returns for a couple of days before disappearing again. I am requesting for them to review his call log for the past three months, identify days with no usage, and credit him for those periods. Additionally, I hope they can prevent this issue from occurring in the future, unless for a valid reason. His phone number is [redacted], and the PIN may be [redacted], but he is unsure.

Recently, I purchased a new phone to resolve some issues I was experiencing. However, after just a month, the phone started slowing down significantly, causing delays in its functions. Currently, my phone is practically unusable despite having active service. This situation is concerning as I cannot afford to keep replacing my phone every 6 to 8 months. Without a functional phone, I am unable to work or stay in touch with my family and clients. I am unsure if the problem lies with the phone itself, the service, or its quality. I would appreciate the opportunity to discuss this matter with someone to find a more satisfactory solution to these recurring phone issues.

I contacted the Reboost phone number and switched my plan to the $35 unlimited plan. However, after entering my Reboost card number, it deducted $3 from my balance and reverted me back to the $3 a day plan without allowing me to rectify it without paying an additional $3. Despite attempting to resolve this for over an hour, customer service is unavailable, and the MyBoost app is experiencing technical difficulties hindering my access. Having been a loyal Boost customer for 5 years, I find it unjust to be charged $3 daily when I originally switched plans before adding funds. I urgently need this matter resolved since I purchased the $35 Reboost card using my last remaining funds.

After getting my phone back from Samsung warranty service, I switched my primary number, [redacted], from my Samsung S7 to my ZTE N9560 and vice versa before sending my primary phone for repair. Now, after switching the SIM cards back, I'm getting an invalid SIM error on both devices. This is the same issue I faced during the initial transfer. I've contacted Technical Support to have Boost Mobile repeat the necessary steps to validate and transfer the numbers correctly back to the original devices. Thank you for your help!

My brother, Neil Walker, had his phone, a Lil Wayne, in his car under my family plan. He fell asleep in the parking lot, and when he woke up, the car was gone along with his phone, wallet, and medication. We contacted the hospital but couldn't get any information. I believe tracking the phone could help locate the car. My phone number is [redacted], and my email is [redacted] Please reach out to me as we urgently need to track the phone to find the car. Thank you.

I've been experiencing issues with my Alcatel Go Flip phone over the past two weeks. While my service has been great before, I've now noticed signal drops, loss of service, and Internet connectivity problems. These issues are intermittent but frequent. Sending messages is also problematic as they get stuck on "sending" for a while. Interestingly, if I send another message while the first one is pending, the second one goes through immediately, and the first one follows suit a few minutes later. In addition, it's been challenging to send and receive pictures. It seems like other Boost users in my area are facing similar challenges. I suspect this could be a cell tower problem as the phone works fine in other areas. Is there any way to check the status of our cell tower? Any assistance would be greatly appreciated. Thank you. Sincerely, G.M.

After purchasing my Boost Mobile service, my phone was stolen. Fortunately, with the help of a friend, I was able to retrieve my phone from the thief. However, upon regaining possession, I discovered that my phone had a pattern lock that was not there before. After several failed attempts to unlock it, the phone was disabled for 15 minutes. I decided to do a factory reset only to realize that the thief had changed all my account information, locking me out of my own device. This has left me without service the entire month I had paid for. I would appreciate it if someone could assist me with this matter promptly, as I am seeking reimbursement for the unused month of service.

On June 19th, my spouse switched from MetroPCS to Boost onto my account. We purchased two phones and a phone case. Even though the store was out of clips on the day of purchase, we paid for it on June 19th. On July 23rd, we visited the store for the fifth time hoping to get the clip we paid for. The staff member told us it would take 30 minutes and then mentioned they went to another store which caused a longer delay due to rush hour traffic. After waiting for 40 minutes, we were frustrated. When I asked for a refund, the employee asked for a receipt which seemed unnecessary as they didn't ask for one during the initial purchase process. I tried calling customer service multiple times today, but the calls kept getting disconnected. This ongoing issue needs to be addressed promptly as this level of service is not acceptable.

My phone was disconnected two days before my bill's due date. I paid it early based on information from customer service that the payment wouldn't process until the 24th, but it was actually processed on the 23rd. I've been a loyal Boost customer for years, but this experience has made me consider switching to another mobile provider. The way I was treated by the call center, including a supervisor, was unacceptable. I have the money to pay the bill today, but I'm hesitant due to this situation. I hope your company values customer service and respects loyal customers like me. This experience has left me feeling disappointed and inclined to recommend others to switch providers.

My son bought a refurbished phone from Boost online using his first paycheck. He was thrilled to get it but what arrived is not the model he ordered. He bought an iPhone 7 Plus 128GB in silver for $[redacted], but instead, we got a refurbished iPhone 6S Plus in rose gold. I contacted Boost, but they said they need 24 hours to respond. This mix-up is frustrating and unacceptable. We chose Boost due to our family plan, but this experience is making me consider switching providers. I hope this can be resolved promptly.

I am experiencing issues with my Apple iPhone. I can receive incoming calls and text messages, but I can't reply with texts or make outgoing calls. The data connections do not work, even on Wi-Fi. After attempting to make a call, the phone disabled all apps and emails. I'm also unable to use my new phone number, [redacted]. I purchased this iPhone on July 11, [redacted], and this problem has occurred multiple times. Currently, the screen only displays an emergency call option and the message "iPhone Disabled." I would like to contact Boost of Rockingham, NC, at [redacted] to return the phone or exchange it for a new iPhone.

I am currently on the $35 3G plan with Boost Mobile. I recently received a warning about nearing my data limit for the month, and I was under the impression that my data speed would simply slow down once reached. However, in reality, my data seems to completely stop most of the time, leaving me with no connection at all. I would like to know what speeds the data is supposed to decrease to and how it compares from highest to lowest speeds for better understanding. I often receive messages indicating no connection, which is frustrating. I am looking for more specific information without being pressured into an upsell. I hope to receive precise answers to address my concerns. Thank you, K. Monroe. Just to clarify, I am using a Moto E4 or G4, though I tend to mix them up.

My phone number, [redacted], is not lost or stolen, but it is not working, and my children's phones, also on the family plan, are not working either. I called Assurance Wireless last night to report a different lost phone, providing them with my Boost cell number, and right after, they shut down my phone. My phone bill with Boost is not due until the first of the month as I have autopay. It is concerning how another company could access my Boost account. I have an essential church service tomorrow, and I am unable to communicate with attendees due to this issue. I hope Boost will contact me before 7 am to resolve this problem. I am disappointed and reconsidering our family plan due to this language barrier issue.