My daughter's phone was stolen and I suspended it online. That didn't work so I called...

GetHuman820554's customer service issue with Boost Mobile from June 2018

Help with my Boost Mobile issue
My daughter's phone was stolen and I suspended it online. That didn't work so I called customer service. The guy who helped me said I need to purchase a phone or find the other one within ** days. It's been less than ** days and boost is telling me that the account was closed and the phone number is no longer available. Having that phone number is an absolute ***% serious necessity. It's in the system, customer service can access it if I give them the pin, BUT NO ONE IS HELPING ME WITH THIS. I requested contacting corporate office and everyone told me that they cannot give that phone number and they also can't give me their contact information. I found out it's because there is no corporate number or email. I have to retrieve this phone number and reactivate it along with my account with Boost Mobile. PLEASE HELP!!!
I trust that Boost Mobile will make this right and come up with a resolution that is fair.
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Boost Mobile

Customer service issue
Reported by GetHuman820554
Jun 25th, 2018 - 2 mons ago
I have an issue with Boost Mobile too
Fixed
Seen by 4 customers so far
Similar issue to 2373 others
0 customers following this
Items needed
Name on account
Phone number
4 Digit PIN
Timeline
GetHuman820554 started working on this issue
Jun 25th 11:46pm
GetHuman820554 shared this issue with friends on Facebook
Jun 25th 11:47pm
GetHuman820554 indicated the issue is not fixed yet.
Jun 26th 1:09am
GetHuman820554 indicated the issue is not fixed yet.
Jun 27th 12:56am