I am part of a family plan. My mother’s card was canceled and our auto reboost did not...

GetHuman815725's customer service issue with Boost Mobile from June 2018

Help with my Boost Mobile issue
Tip from another customer
If you need to pay someone else's bill use this link: https://www.metropcs.com/bill-pay.html
The issue in GetHuman815725's own words
I am part of a family plan. My mother’s card was canceled and our auto reboost did not happen so I paid my portion of the bill through my own account but it still charged my mother for all * phones even after I paid. I also called and the machine told me my balance was worth two months but I would have to pay the **.** again the next month. All I am asking is if I can get a refund on what I paid from my own account. The number on my account is **********. Thank you
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Boost Mobile

Customer service issue
Reported by GetHuman815725
Jun 24th, 2018 - 4 mons ago
I have an issue with Boost Mobile too
Fixed
Seen by 4 customers so far
Similar issue to 2291 others
0 customers following this
Items needed
Name on account
Phone number
4 Digit PIN
Timeline
GetHuman815725 started working on this issue
Jun 24th 3:36pm
GetHuman815725 indicated the issue is not fixed yet.
Jun 25th 5:07am
GetHuman815725 indicated the issue is not fixed yet.
Jun 25th 5:12am