I went into a boost mobile store today to remove myself from mine and my husband's fami...

GetHuman709801's customer service issue with Boost Mobile from May 2018

Help with my Boost Mobile issue
The issue in GetHuman709801's own words
I went into a boost mobile store today to remove myself from mine and my husband's family plan until he can get a new phone plus set up autopay and pay my bill. By the time I made it home my phone never cut on. So I called boost myself and made the payment. When I checked my mobile banking app I saw * pulled and pending transactions to boost mobile * for **.** and * for **.**. After the ** posted my phone cut on immediately. Besides if I set up autopsy my bill is supposed to be **.**. I called boost to stop the payment for the other one and I was told they couldn't and to call my bank. I called my bank and they told me to contact boost. This back and forth is ridiculous I need my money returned. I need answers. I have a screenshot of my mobile banking app that shows both pending transactions.
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Boost Mobile

Customer service issue
Reported by GetHuman709801
May 22nd, 2018 - 6 mons ago
I have an issue with Boost Mobile too
Fixed
Seen by 3 customers so far
Similar issue to 204 others
0 customers following this
Items needed
Name on account
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4 Digit PIN
Timeline
GetHuman709801 started working on this issue
May 22nd 11:42pm
GetHuman709801 indicated the issue is not fixed yet.
May 22nd 11:43pm