Booking.com Customer Service Issues

Dear Booking.com, Upon arrival at the hotel, we were asked to make an additional payment, which we did (for the 2nd time). In the morning, apologies were offered but they were unable to refund us. Instead, they issued a €[redacted] Credit Mutuel check. Unfortunately, this check cannot be cashed in the Netherlands. The hotel is not responding to my request for a refund. Can you assist me in getting this amount back? Thank you, W.J.

I attempted to make a reservation for five people in two rooms at the SunCoast Park Hotel Anaheim, Tapestry Collection by Hilton from January 24th to January 28th, [redacted]. Despite being informed that adding breakfast at $35 per person was optional, the booking page did not provide us with the option to remove breakfast. Additionally, we were charged $[redacted] for parking even though we will not have any vehicles. Is it possible to have the parking fee removed from our bill? Lastly, could you please clarify the daily resort fee per room at this hotel? Thank you!

Hello, I am inquiring about my booking with confirmation voucher [redacted] for a room in Nadiad on the 19th for check-in and 20th for check-out. I made this reservation for Mr. Chintan Shah, who had a medical emergency yesterday and couldn't travel. I promptly informed the resort, and they mentioned that booking.com would handle the refund. Due to this unforeseen circumstance, we had to cancel the booking, and we are hopeful that booking.com will assist with the refund as per the resort's information. We value our relationship with booking.com and hope for your understanding and support in this situation. For any further assistance, please feel free to contact me at +91 [redacted]. Your cooperation is greatly appreciated. Thank you, Zeel Shah

I reserved a spot in Philadelphia for September 17th to 19th. Sadly, a last-minute flood caused damage, and the host couldn't accommodate me. Despite the host initiating the refund process promptly after I was informed, I'm still waiting for the $[redacted] reimbursement three months later. I've been unable to reach booking regarding this matter, and the host mentioned that he's unable to assist because the booking was made through the platform.

Dear Sir/Madam, I recently noticed a deduction of €[redacted] from my account. Unfortunately, I have not been able to obtain my visa due to my country being put on the red list. This situation has prevented me from traveling, and I will soon be returning to work. I kindly request your assistance in addressing this matter, considering the visa delay and the current circumstances in my country. My confirmation number is [redacted] and my Pin is [redacted]. I previously spoke with a representative from your office last week, explaining my inability to proceed with the trip. I look forward to receiving a favorable response. Sincerely, A.A. Adesanya

I made a booking through bookings.com for a room at the Best Western International Airport Hotel in Wilmington, California. My name is Jacob "Dee" Borrero. Unfortunately, I was injured during my stay and have reached out to customer service with details, including pictures of my injury and a doctor's note. I am involved in a civil lawsuit against the hotel and need documentation to support my case. I believe that my communication with your team regarding the incident can serve as crucial evidence. Please email me the necessary information or provide me with the contact details of the appropriate person who can assist me. You can reach me at [redacted] Your prompt response is greatly appreciated. Thank you for your assistance.

I had an issue with my debit card being used to book a room under a different name, Chris Barber. When I arrived, the staff person was unhelpful and didn't allow me to check in as the reservation wasn't in my own name. This caused a delay and I missed an important meeting, leading to a lot of frustration. I had to find another place to stay nearby. The service I received was disappointing, and I believe the staff member should be reprimanded for her behavior towards customers.

Last night, I made a booking that was debited from my account. I received an email stating that my booking at Rockefeller Cape Town couldn't be confirmed due to property issues. I am traveling to Cape Town for a family event and need accommodations for 25-28/12/[redacted]. I am unable to rebook without the refund. Despite available rooms at Rockefellers, I'm unable to proceed. Please expedite the refund process. My name is Phakama R., and I used my FNB account for payment. Thank you.

Booking No. [redacted].[redacted].[redacted] Pin. [redacted] Hello, I'm Paul J. I stayed at the York Hotel in Morecambe from September 12th to 16th. I had alerted you about being double-charged by the hotel. Despite contacting Booking.com and their assurance of a refund, I haven't received it yet. Could you please investigate this matter for me? Thanks, Paul J.

I had made a booking at Breeze Apartments through Booking.com with booking confirmation number [redacted]. Upon contacting Breeze Apartments to confirm my reservation, the owner, Arifa, requested upfront payment and increased the price from $[redacted].59 to $[redacted] per night. I explained that according to Booking.com's policy, payment should be made on arrival at the property at the initially agreed upon rate. Arifa cancelled my booking and gave the room to another guest at the higher rate. This situation left me concerned about the reliability of Booking.com and the treatment of guests by its partners. If I had arrived from abroad, this could have caused significant issues for my family. It raises questions about the partnership arrangement between Booking.com and its hosts, and what safeguards are in place for guests in such situations. Hosts like Arifa should be held accountable for inconveniencing guests and possibly removed from Booking.com to prevent similar incidents in the future.

My French Visa card was fraudulently used to book a Luxury B&B called Villa Breeze in Marbella, Spain through Booking.com. I have informed my bank, canceled the card, and a new one is on the way. Villa Breeze provided me with the name of the person who made the booking and a French telephone number, which I've relayed to the bank. I need assistance in understanding how this occurred and recovering the [redacted] Euros that were charged. Villa Breeze states the total is [redacted] Euros due in June [redacted]. Please advise on next steps. - M. Shave

I reserved two rooms at the Tower Hotel for 28/12/21. Unfortunately, I had to cancel the bookings, but the payment for both rooms was still deducted. It's been 12 days, and I have not received the refund, causing me to be significantly overdrawn. Upon reaching out to the hotel, I was surprised to find that they only had a reservation for one room. Please expedite the refund process for the payment of the two rooms as soon as possible. I am quite displeased with this situation.

I booked a 5-bedroom rental with Vacation Homes of Orlando at [redacted] Yellow Snapdragon Drive in Davenport, Florida from 12/23-12/30. I received confirmation this morning, followed by a message stating only a 4-bedroom home is available. Can you provide 2 smaller homes (2-3 bedrooms each) close to one another within the same complex for the same dates? It's important we have accommodation for all 9 of us. I need to know quickly, as I'm about to board a plane to Florida. Thank you.

Hello. My name is Fitrini Binti Ambo Masiga. I encountered an issue with Booking.com deducting RM420.21 from my CIMB account on 17.12.[redacted]. Upon reaching Shangri-La Kota Kinabalu on 20.12.[redacted], the hotel couldn't accept payment from Booking.com, so I had to pay RM442.20 in cash. Could Booking.com please refund the deducted amount from my CIMB account?

Good afternoon🖐️ I've made a reservation for accommodation. Unfortunately, there was no information provided regarding the check-in and check-out times. The booking website states that there are no booking or credit card usage fees, but after entering my details and card number, PLN [redacted] was deducted from my account. Only then did I see the details about late check-in. A friend hastily canceled the reservation before I could address the issue. I reached out to the property owner, who suggested contacting customer service for help in restoring the reservation. I am eager to have my booking reinstated. The booking number is [redacted].

Hello🖐️ I made a reservation for accommodation. The check-in and check-out times were not provided. The booking information stated there was no fee for using the credit card. However, after entering my details and credit card number, [redacted] zloty was deducted from my account. Only then did I see information about a late check-in time. A friend hastily canceled the reservation. I contacted the owner who mentioned you could assist in re-establishing the booking. The owner recommended reaching out to you.

When attempting to search for a place on booking.com, the website is consistently translating the city of Guelph, Ontario, Canada into Cancun. This issue persists across different locations I've tried to search for. The information provided on how to contact booking.com is unclear as no phone numbers are listed. Reaching out to the property itself is not useful when I am trying to make a booking. I have relied on booking.com for my reservations for many years but am currently unable to use the service due to this ongoing problem with city listings. Any suggestions on how to resolve this issue would be greatly appreciated, as well as guidance on how to reach a live representative via phone from Toronto, Ontario, Canada. Thank you. - Jo Anne C.

Hello, I am having an issue writing a review for my recent stay booked with AKRA Collections. Even though I stayed at the hotel, the review option is not available to me. The booking does not appear in my control panel, and the booking number I have is not working when I try to search for it. I would appreciate it if you could assist me in resolving this matter, as I would really like to share my feedback about the hotel where I stayed. Thank you. Best regards, A.

I made a reservation for an apartment on December 20th through your website to be near Lenox Mall in Atlanta from Jan 5-8, [redacted]. The owner advertised the unit at [redacted] Peachtree Rd, Atlanta GA [redacted]. After numerous emails and a call to the owner went unanswered, I discovered the address provided was actually the location of Lenox Mall, not the apartment. The owner was unhelpful and suggested I contact Booking.com for a refund. I have spoken to Booking.com, and they assured me of a full refund and waived cancellation fees due to the false advertising. I am requesting either a full refund or a reservation at an apartment within a mile of Lenox Mall in Buckhead as initially requested. My reservation details: Confirmation #[redacted], Pin #[redacted]. Please rectify this situation promptly. Thank you.

I am attempting to contact a representative to request a refund for a night I did not stay at. The location was unreachable using GPS services like Google Maps, Apple Maps, and Waze, resulting in us spending three hours and $80 on a taxi trying to find the place. Despite asking locals for directions, we ended up at a dead end unable to access the property. It was frustrating as we would have needed a 4WD vehicle to reach the location. Our journey to get there lasted from 9:30 to 1:30.