I paid for a * night stay at the future Hotel in Cardiff from the **th to **th July, th...

GetHuman6053064's customer service issue with Booking.com from May 2021

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The issue in GetHuman6053064's own words
I paid for a * night stay at the future Hotel in Cardiff from the **th to **th July, this payment has already been taken, however, I have amended the booking to now stay from the **th July checking out on the **th July and have added another room with * Adults and a * Year old child, I do not want to be paying for the Room that has already been paid for I only want to be paying for the family room. Can you help*My name is Mrs Jean Mann of **, Florence Road, Oldbury B** *DW.

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Booking.com

Customer service issue
Reported by GetHuman6053064
May 10th, 2021 - 3 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 8775 others
0 customers following this

Timeline

GetHuman6053064 started working on this issue
May 10th 6:05pm
GetHuman6053064 indicated the issue is not fixed yet.
May 11th 2:52am