Dear Booking.com**Confirmation : ***********Pin: ******I would like a refund done to th...
GetHuman-leesterh's Refund My Booking issue with Booking.com from April 2021
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Dear Booking.com**Confirmation : ***********Pin: ******I would like a refund done to the above booking made for ** May **** please? You have access to the emails shared between myself and the very unprofessional owner of this guest house. What's important to note is the following:***. I made the booking for ** May but in fact thought I was booking for ** April ****.**. I sent an email on ** April to confirm check in for the **th of April and asked for early check in. Note the response from the owner? She did not confirm that I can check in early, with the result that I arrived at **h** (** minutes before normal check in at **h**)**. When arriving at the property I tried calling the number *** *** **** about ** times. I had a meeting via zoom at **h** and needed to complete the check-in. There was no response. I rang the bell continuously, when finally a man came to the door and said he is a guest. The owner is not home neither is any staff. I could not understand and expressed how unprofessional it was, but it's a blatant lie that I was rude to the man.**. At about **h** I decided that could not wait any longer - and feeling pretty disgusted I decided to find alternative accommodation in the area. So whilst the error was in the date, the owner confirmed the check-in for ** April ****.**. I was beautifully received by Admiral B&B - what a magnificent host! he opened the door and lead me right to a room - acknowledging my frustration. I was able to do my meeting before any admin or payment.**. during my meeting the host of Boutique Accommodation tried to call, when I phoned her back I did not like her tone of voice. she was dismissive, saying she will not be doing any refund. I decided not to fight with her and put the phone done. Decided to sort it out with Booking.com.**.Consequent discussion confirmed that my booking is still active for ** May and I thought I might let my mom use the accommodation which I paid for.**. Further communication between myself and the host makes me believe that I really would not want to do this and am asking for a refund.**. I am well aware of the no-refund policy, but this case is different in that I did not choose to cancel. She was not available at the time of check-in which was confirmed via email - and should have picked up on the date that's wrong. Now to turn around and blame me - and in addition wants to report me to Booking.com. What did I do wrong? Besides putting in the wrong date? As a host there should be certain guiding principles - so a host does not have to be available via telephone and leave guests alone at the facility? She does not have to negotiate around misunderstandings and can refuse refund even in the case of a dispute? **Although a small amount I am not happy and will approach the consumer complaints board if unresolved.
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