Dear Booking.com**Confirmation : ***********Pin: ******I would like a refund done to th...

GetHuman-leesterh's Refund My Booking issue with Booking.com from April 2021

Help with my Booking.com issue
First: share to improve GetHuman-leesterh's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-leesterh may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman-leesterh's own words
Dear Booking.com**Confirmation : ***********Pin: ******I would like a refund done to the above booking made for ** May **** please? You have access to the emails shared between myself and the very unprofessional owner of this guest house. What's important to note is the following:***. I made the booking for ** May but in fact thought I was booking for ** April ****.**. I sent an email on ** April to confirm check in for the **th of April and asked for early check in. Note the response from the owner? She did not confirm that I can check in early, with the result that I arrived at **h** (** minutes before normal check in at **h**)**. When arriving at the property I tried calling the number *** *** **** about ** times. I had a meeting via zoom at **h** and needed to complete the check-in. There was no response. I rang the bell continuously, when finally a man came to the door and said he is a guest. The owner is not home neither is any staff. I could not understand and expressed how unprofessional it was, but it's a blatant lie that I was rude to the man.**. At about **h** I decided that could not wait any longer - and feeling pretty disgusted I decided to find alternative accommodation in the area. So whilst the error was in the date, the owner confirmed the check-in for ** April ****.**. I was beautifully received by Admiral B&B - what a magnificent host! he opened the door and lead me right to a room - acknowledging my frustration. I was able to do my meeting before any admin or payment.**. during my meeting the host of Boutique Accommodation tried to call, when I phoned her back I did not like her tone of voice. she was dismissive, saying she will not be doing any refund. I decided not to fight with her and put the phone done. Decided to sort it out with Booking.com.**.Consequent discussion confirmed that my booking is still active for ** May and I thought I might let my mom use the accommodation which I paid for.**. Further communication between myself and the host makes me believe that I really would not want to do this and am asking for a refund.**. I am well aware of the no-refund policy, but this case is different in that I did not choose to cancel. She was not available at the time of check-in which was confirmed via email - and should have picked up on the date that's wrong. Now to turn around and blame me - and in addition wants to report me to Booking.com. What did I do wrong? Besides putting in the wrong date? As a host there should be certain guiding principles - so a host does not have to be available via telephone and leave guests alone at the facility? She does not have to negotiate around misunderstandings and can refuse refund even in the case of a dispute? **Although a small amount I am not happy and will approach the consumer complaints board if unresolved.

GetHuman-leesterh did not yet indicate what Booking.com should do to make this right.

How GetHuman-leesterh fixed the problem

We are waiting for GetHuman-leesterh to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Booking.com

Refund My Booking issue
Reported by GetHuman-leesterh
Apr 26th, 2021 - a year ago
Not resolved
Seen by 18 customers so far
Similar issue to 8543 others
0 customers following this

Timeline

GetHuman-leesterh started working on this issue
Apr 26th, 2021 12:53pm