Good day**I am grateful of the service I received from booking.com. It is satisfactory...

GetHuman-maitelet's Complaint About My Stay issue with Booking.com from March 2021

Help with my Booking.com issue
First: share to improve GetHuman-maitelet's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-maitelet may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman-maitelet's own words
Good day**I am grateful of the service I received from booking.com. It is satisfactory. **Unfortunately my bed and breakfast experience at Fouriestreet *** Mokopane was not a good one at all. I was booking because I was attending a wedding in Mokopane. I live in Gauteng. Realising the wedding was taking longer than expected I called the BnB to tell them I'll be there later than planned and I was told a woman will be waiting for us. We arrived at around **H**.**On arrival we were told the person who is supposed to book us in was not at the place. We had to wait long for her to come. We did wait and she came. She was very loud and rude. Shouting at us because **. She is doing the owner a favour**. She had to drive from her farm to the BnB and she is a woman. **. It was late and the owner who should be booking us in is not even there to handle us**. She should be sleeping and not be dealing with us.**. We should have left the wedding at **H**.*NB all of these things are said at the top of her voice.**. We think this is a hotel to have reception staff always.**When we complained about how she was rude*shouting and we asked what OUR fault is we could not get the answer. She kept repeating the above points. We were not even given time to speak. We had to force our voice in to defend ourselves from the verbal abuse. **I wonder what made that woman think that she had the right to speak to us that way. She acted as if we came to beg for accomodation not to bring business. We were even told to go complain @ booking.com because we booked through them and the money they charged us is not even enough compared to what they charge.**Later, after getting into the room there was a car hooting at the gate for about ** minutes from **H** and our sleep was obviously disturbed because the woman had gone back to her farm. The staff member who was there is not allowed to check people in.**Another thing, the toilet door of the shared bathroom*toilet does not close and it felt very unsafe to sit on the toilet with a door that does not close.**I am still shocked up to today with the treatment we received there. We didn't feel safe throughout our stay because we never knew when that woman will pouce on us again.**How this can be fixed?**.Booking.com should make sure their accommodations have trained staff who know what customer care is. **. Staff at venues should have **** staff to check people in. **. I would like an apology, written, from the BnB through booking.com **. Lastly I would like some monetary or free accomodation compensation because I did not get value for my money.**I hope I will get a response to this complain.**Thank you

GetHuman-maitelet did not yet indicate what Booking.com should do to make this right.

How GetHuman-maitelet fixed the problem

We are waiting for GetHuman-maitelet to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Booking.com

Complaint About My Stay issue
Reported by GetHuman-maitelet
Mar 29th, 2021 - 4 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 8037 others
0 customers following this

Timeline

GetHuman-maitelet started working on this issue
Mar 29th 10:22pm
GetHuman-maitelet confirmed the issue is fixed. Hooray!
Apr 5th 9:04pm
GetHuman-maitelet indicated the issue is not fixed yet.
Apr 5th 9:05pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians