Hi I booked a room through booking.com last night but for some reason you guys booked o...

GetHuman5880746's customer service issue with Booking.com from March 2021

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The issue in GetHuman5880746's own words
Hi I booked a room through booking.com last night but for some reason you guys booked our room in tow places and send me a confirmation email from two different places which put us into really confusing situation and we booked our room in two different places. *And when we tried calling them and told them to cancel one they said they are not responsible and I have to contact booking.com for refund. *I was charged *** dollar for not even checking in the room. Please kindly refund that money and you can check with the hotel too. We didn’t even check in cause we already had hotel booked in another one. We stayed at *** east Abescon boulevard, days inn but I was charged from *** east white horse pike Galloway. Please contact the this hotel and inquire about this issue. *You guys send us email that made us really confused which led to this situation. Please refund my money, specially at this hard time hit by COVID -**. I don’t wanna. Be charged *** dollars for not even showing up. *Thank you

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Booking.com

Customer service issue
Reported by GetHuman5880746
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 7981 others
0 customers following this

Timeline

GetHuman5880746 started working on this issue
Mar 24th 12:31am