My name is Susan Erigero, Booking *************Please answer the following questions...

GetHuman-smeriger's customer service issue with Booking.com from March 2021

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The issue in GetHuman-smeriger's own words
My name is Susan Erigero, Booking *************Please answer the following questions:***. Do I have free cancellation up to ******. Please confirm.**. You are charging me $*,***.*** however, if I book with Fern Grotto Inn directly, it will cost me only $*,***.** (I spoke with Paul at Fern Grotto Inn and he verified that price). That's a savings of $***.**. **. Could you please extend my free cancellation * more days until ******? Hawaii updates their Covid-** restrictions on ****** and I need to see what those restrictions are before I make a full commitment.**. I need to know what credit card I listed under my account. It's not listed in my confirmation or account.**I would like Booking.com to match the price of $*,***.** which is the amount I would be charged if I made reservations with Fern Grotto Inn directly instead of $*,***.** and change my free cancellation date from ****** to ******.**Thank you for your assistance.
I would like Booking.com to match the price of $*,***.** which is the amount I would be charged if I made reservations with Fern Grotto Inn directly instead of $*,***.** and change my free cancellation date from ****** to ****** to allow me to view Hawaii's new Covid-** restriction rules that are available on ******.
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Booking.com

Customer service issue
Reported by GetHuman-smeriger
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 7961 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-smeriger started working on this issue
Mar 22nd 2:31am

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