I was trying to book an entire vacation package and just booked the hotel by mistake. ... Confirmation ************I had booked a hotel only before I realized I could book a vacation package of hotel * flight * car. I would also like to request a cancellation date of April *, **:**pm instead of April * - see explanation, "What They Don't Realize..."
I need my free cancellation date extended to **:**pm on ******. On April * the Governor of Hawaii is supposed to lift Covid-** restrictions for Kauai, but there is still some question about that. I want the option to maintain a free cancellation policy until April *, **** once I know if restrictions are lifted or not.
I would like it resolved quickly with a human actually calling me within the next ** hours. I can be reached at (***) ***-****.
I am new to Booking.com. I expect Booking.com to make the changes I requested because they are reasonable requests and your organization will make more money in the process.
I spent several hours yesterday explaining my situation thru "GetHuman, phone numbers, etc. to no avail. All I received was an email asking me if my problem had been resolved which it hasn't. If this isn't resolved by Thursday before noon (PST), I will have no choice but to cancel with you and try with another online travel agency. I hope we can work it out. Thank you.