Name: Susan Erigero, Confirmation *********** - I need to change my booking from hotel only to a package vacation of hotel, flight, and car for * adults, keeping the same accommodations at Fern Grotto Inn, Coco A Cottage (* bedrooms). I would also like to request a two day extension on my cancellation policy from April * to April *.

GetHuman-smeriger's Question About A Booking issue with Booking.com from March 2021

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The issue in GetHuman-smeriger's own words
I was trying to book an entire vacation package and just booked the hotel by mistake. ... Confirmation ************I had booked a hotel only before I realized I could book a vacation package of hotel * flight * car. I would also like to request a cancellation date of April *, **:**pm instead of April * - see explanation, "What They Don't Realize..."
I need my free cancellation date extended to **:**pm on ******. On April * the Governor of Hawaii is supposed to lift Covid-** restrictions for Kauai, but there is still some question about that. I want the option to maintain a free cancellation policy until April *, **** once I know if restrictions are lifted or not.
I would like it resolved quickly with a human actually calling me within the next ** hours. I can be reached at (***) ***-****.
I am new to Booking.com. I expect Booking.com to make the changes I requested because they are reasonable requests and your organization will make more money in the process.
I spent several hours yesterday explaining my situation thru "GetHuman, phone numbers, etc. to no avail. All I received was an email asking me if my problem had been resolved which it hasn't. If this isn't resolved by Thursday before noon (PST), I will have no choice but to cancel with you and try with another online travel agency. I hope we can work it out. Thank you.
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Booking.com - I booked a hotel only and need to change to a vacation package (hotel, flight, & car)
Question About A Booking issue
Reported by GetHuman-smeriger
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 7961 others
0 customers following this

Timeline

GetHuman-smeriger started working on this issue
Mar 22nd 1:37am
GetHuman-smeriger indicated the issue is not fixed yet.
Mar 23rd 3:57am
GetHuman-smeriger indicated the issue is not fixed yet.
Mar 23rd 6:07am
GetHuman-smeriger indicated the issue is not fixed yet.
Mar 23rd 3:37pm
GetHuman-smeriger indicated the issue is not fixed yet.
Mar 28th 10:48pm