I arrived at comfort inn in Lithonia Ga around *:** pm on the **th of March the front...

GetHuman5864137's Complaint About My Stay issue with Booking.com from March 2021

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The issue in GetHuman5864137's own words
I arrived at comfort inn in Lithonia Ga around *:** pm on the **th of March the front desk attendant stated she could not find my reservation even with the confirmation number and that I needed to call booking.com, well there is no number to call .finally she found the reservation, ne and my son went to the room as soon as we opened the room door all you smelled was cigarette smoke. We closed the door and went back stairs to the front desk and explained we could not sleep in there, checking my confirmation to make sure I reserved non smoking which I did .she stated she only had a one bed i told he that is not going to work .she then took a room key another form and gave me that key same floor several doors down opened that door same cigarette smell went back to the front desk she gave me some air freshener I asked can l cancel she stated I still would charged the full amount. So I went to Walmart and purchased some air freshener it did not help had to check out couldn't take the smell.so I don't think it is right to charge for a room you couldn't stay in. I will be disputing it with my credit card and not use booking.com again.

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Booking.com

Complaint About My Stay issue
Reported by GetHuman5864137
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 7865 others
0 customers following this

Timeline

GetHuman5864137 started working on this issue
Mar 19th 3:26pm