Book and pay with booking.com and you may have to call Agoda to get your room !

GetHuman5302358's customer service issue with Booking.com from September 2020

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The issue in GetHuman5302358's own words
Arrived at property night before last and was told that I needed to calm Agoda myself and tell them to call the front desk and let them know what the virtual payment number was so that they can put my account with them as paid for the week stay, I did it and then as she was getting it the call cut out. She told me to just go ahead and she would have the manager deal with it in the morning. The next day, last night, I had to change rooms because of water damage and wet carpet, and they told me that I still had a balance of *** plus dollars and could I please call again for the number but I fell asleep after dinner and didn’t make it up. Same thing tonight but Agoda was not really polite or professional but had a nasty attitude and kept saying that it went thorough you and to call you at some ridiculous number that isn’t an actual real phone number. So I just want to get the virtual card to the front desk of the property ASAP tonight and be done with all this unnecessary drama that I should NEVER HAVE since I booked and paid for it in full online .

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Booking.com

Booking.com and*or Agoda if anyone can figure out how you would book with booking.com but it’s listed as being done with Agoda at the motel
Customer service issue
Reported by GetHuman5302358
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 9257 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman5302358 started working on this issue
Sep 26th, 2020 5:57am