I had a reservation number ********** with booking .com for * nights from June** to...

GetHuman-evletsa's Refund My Booking issue with Booking.com from September 2020

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The issue in GetHuman-evletsa's own words
I had a reservation number ********** with booking .com for * nights from June** to june **.The reservation was supposed to be free cancelation.I cancelled the * of April but the hotel NAMAST INN GUEST HOUSE in Lisbon had already withdrawn *** euros from my account.Since then I have contacted Booking and the hotel several times and they have promised afull refund on several dates.My last communication was on the *rd of September and booking told me that the money will be in my account by the **th of September.I have not received anything yet and contact with the hotel has been impossible.I demand a full refund either from the hotel or Booking because it is the fact that they stated free cancellation when I made the reservation and finally it isnt.Thank you.

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Booking.com

Refund My Booking issue
Reported by GetHuman-evletsa
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 9337 others
0 customers following this

Timeline

GetHuman-evletsa started working on this issue
Sep 25th, 2020 8:01am

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