A booking.com representative reached out to me today Johnny L. advising a guest juliann...

GetHuman5184040's Question About A Booking issue with Booking.com from August 2020

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The issue in GetHuman5184040's own words
A booking.com representative reached out to me today Johnny L. advising a guest julianna zubiate **** *** *** complained that our pool is closed. Yes our pool is closed by the Governor of Arizona. It can be opened and accessible IF and only IF you can regulate it with occupancy rules and mandates. We do not have the manpower to carry out those regulations. I have gone through my booking extranet and removed any indication of the pool being open. This customer service person was threatening and stated this guest, who I do not see EVER staying here filed a complaint. Please please direct this customer service rep and this guest to reach out to the Governor. I would like to file a complaint on this customer service representative. He was threatening and completely rude. *Deborah, manager, *Bridgewater Motel **** *** **** ******@***.com

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Question About A Booking issue
Reported by GetHuman5184040
Aug 21st, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 12063 others
0 customers following this


GetHuman5184040 started working on this issue
Aug 21st 4:07am

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