Requesting refund due to Covid** for reservation ********** in the name of (Mansieto Basunga)

GetHuman-meblandi's Refund My Booking issue with Booking.com from August 2020

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The issue in GetHuman-meblandi's own words
I am trying to get refund. ... We cancelled our booking ********** in the name of (Mansieto Basunga) due to Covid**. *Pin *****Customer service agent Marissa K requested an exception due to the pandemic period. *We received a message saying that our reservation is now cancelled but we won't be refunded.*Is that an automatic message or definitely we won't be refunded?**Thank you
The email I received said that the reservation is cancelled but I won't be refunded.
I want the hotel to consider that due to Covid** most of the events are cancelled free of charges, I was refunded for my flight ticket too. please refund me.
I have been in this hotel few times as every year I attend a religious conference in this city.
I called the hotel direct number but the agent didn't help much.
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Booking.com

Hotel reservation
Refund My Booking issue
Reported by GetHuman-meblandi
Aug 8th, 2020 - 7 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 12310 others
0 customers following this

Timeline

GetHuman-meblandi started working on this issue
Aug 8th, 2020 7:46pm

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