I Booked a room ming bed flat screen smoking pictures made it look amazing instead they...

GetHuman5066758's Refund My Booking issue with Booking.com from July 2020

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The issue in GetHuman5066758's own words
I Booked a room ming bed flat screen smoking pictures made it look amazing instead they dont have that and but they have my booking so instead and I'm traveling so this is upsetting my infant child is tired so I take the room they alternately gave me which was a double bed here again not what i booked or wanted and holes in all of the bed spreads mold in the bathroom a tile piece missing bath tubes disgusting toilet as well under the sink not even meaning to look but looks like black mold in the corner I have to walk to the desk all three times they have the entrance blocked off so it takes them awhile them meaning I spoke to him an he was going to try and make it right in the morning and the women was rude the next day didnt care to take care of me I waited half and hour as well another guest for her to even get him booked and not listen to me I want my money back and there is a box tv his excuse they get stolen so he gave me I guess one of there last resort rooms that's the messiest I have no idea didnf care for the excuses and he kept trying to move us to something the same so pictures are misleading the hotel is disgusting and no one returns emails and theres no phone so no **** if I have to walk to the desk clear across the parking lot to get service my dad died yesterday so I havnt even used the room I'm upset and I want my money back no accommodations etc. A full refund it should take days for them to care correctly for clients I'm not from here

GetHuman5066758 did not yet indicate what Booking.com should do to make this right.

How GetHuman5066758 fixed the problem
Booking.com dont use them they book your room ***** you'll get what you book ***** you might get a room with peeling wall paper mold stains every where disgusting bathroom list goes on they at fault here too and the dont want to take accountability
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Booking.com

Refund My Booking issue
Reported by GetHuman5066758
Jul 15th, 2020 - 2 months ago
Fixed
GetHuman5066758 shared how to fix
Seen by 4 customers so far
Similar issue to 12875 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman5066758 started working on this issue
Jul 15th 6:45am
GetHuman5066758 indicated the issue is not fixed yet.
Jul 15th 5:03pm
GetHuman5066758 confirmed the issue is fixed. Hooray!
Jul 15th 5:05pm