Hello *We were told by Booking.com to contact the accommodation personally to see if th...

GetHuman5062912's Refund My Booking issue with Booking.com from July 2020

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The issue in GetHuman5062912's own words
Hello *We were told by Booking.com to contact the accommodation personally to see if they would refund us due to COVID ** as they had a no refund policy. I copied and pasted the reply below. Please read below. *Can you please action refund.*Thank You Fran Mclelland*REPLY HERE* *Confirmation number: ********** **You just got a new message from Chateau On The Park - Christchurch, A Doubletree By Hilton *Here's what they had to say: * *Dear Fran,**Thank you for contacting us, I have cancelled your reservation free of charge, please request refund directly from booking.com as it is prepaid booking to your travel agent. I hope to accommodate you in the future. Please let us know should you need further assistance. **Kind regards,*Chateau on the park, a DoubleTree by Hilton Christchurch **View messages ****Reservation details *Guest name: *Fran McLelland *Check-in: *Wed ** Sept **** *Check-out: *Thu ** Sept **** **Property name: *Chateau On The Park - Christchurch, A Doubletree By Hilton **Booking number: *********** **Total guests: ** *Total rooms: ** **** Copyright Booking.com *****This e-mail was sent by Booking.com**Booking.com will receive and process replies to this email as set forth in the Booking.com Privacy Statement. The content of the message from Chateau On The Park - Christchurch, A Doubletree By Hilton was not generated by Booking.com, which means that Booking.com cannot be held accountable for the content of the message. *Why did I receive this message?

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Booking.com

Refund My Booking issue
Reported by GetHuman5062912
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 12919 others
0 customers following this

Timeline

GetHuman5062912 started working on this issue
Jul 14th 7:29am

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