We put a deposit on a room in Virginia beach on may ** at seashire and on the way there...

GetHuman5037487's Question About A Booking issue with Booking.com from July 2020

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We put a deposit on a room in Virginia beach on may ** at seashire and on the way there we broke down and had to return home my husband called to cancel along with when I booked I marked the box that they would not hold or charge our card it was just a deposit to hold the room. Well the card was charged and I have along with my husband have reached out to them and they said take it up with u. I'm very disappointed in how we have been talked to in regards to this issue. It was bad enough we had to cancel our family vacation and now this. If u could please help me I would greatly appreciate it. Thank u Shelly Coakley

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Booking.com

Question About A Booking issue
Reported by GetHuman5037487
Jul 7th, 2020 - 4 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 13094 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman5037487 started working on this issue
Jul 7th 5:56am