I used Booking.com to make a reservation to Lodge Mill Creek in Pigeon Forge Tn.*When w...
GetHuman-cook_of_'s Refund My Booking issue with Booking.com from June 2020
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I used Booking.com to make a reservation to Lodge Mill Creek in Pigeon Forge Tn.*When we arrived at the lodge there were amenities that WERE NOT available as clearly stated on the website site, ex. There was suppose to be a pool as well as breakfast included in the price of the room.*I contacted the Lodge just a day or so prior to my coming to verify that they were up n running, With this as an answer, I received back from them, Yes they are and awaiting my arrival.*Bunch of bogus!!!*I went to the desk and asked how to cancel my stay (of which they were paid in full, Upon my arrival.) Only to be told in order for me to get a refund, It would have to come through Booking.com, As it was through your facility that the reservations were made.*Sorrowful way for an untruth about the facility.*I have always used your company for my previous booking and I have NEVER BEEN SO DISAPPOINTED AS I AM NOW My vacation that I planned with two of my grandsons is turned into a mess.*Is there a way you CAN FIX THIS MESS.*the stay here in Pigeon Forge TN was to run from ********** thru **********.*I have been trying for months to be able to come here with other prior issues that faltered, And now this Being NOT what it was depicted as*FIX THIS.*contact me ******@***.com or call me at ***-***-****.*You can call this establishment and perhaps you can work something out with them.*Thank you
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