Dear Sir or Madam,**Due to the current situation an underlying heart and asthma conditi...

GetHuman4682254's customer service issue with Booking.com from April 2020

Help with my Booking.com issue
The issue in GetHuman4682254's own words
Dear Sir or Madam,**Due to the current situation an underlying heart and asthma condition and advice from my Doctor I will not be travelling to Portugal on the *th of June.**I have already contacted the property to kindly ask them you to proceed with the cancellation of my booking yesterday the **th of April ****.**The property has replied and said it needs to be done through booking.com**What is the procedure for refund thankyou.**My Booking.com reference number is **********

GetHuman4682254 did not yet indicate what Booking.com should do to make this right.

How GetHuman4682254 fixed the problem
After much perseverance, the accommodation that I booked through booking.com was not registered on my account and had to find a way to link the two which involves inputting your reference number and PIN code, once this is done you can cancel the booking or carry out any other tasks you have in mind.
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Booking.com

Customer service issue
Reported by GetHuman4682254
Apr 20th, 2020 - 6 months ago
Fixed
GetHuman4682254 shared how to fix
Seen by 4 customers so far
Similar issue to 15207 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman4682254 started working on this issue
Apr 20th 4:36pm
GetHuman4682254 confirmed the issue is fixed. Hooray!
Apr 20th 8:45pm

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