Before arrival i was contacted by the owner with number ********** telling me that firs...

GetHuman4628046's Complaint About My Stay issue with Booking.com from April 2020

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The issue in GetHuman4628046's own words
Before arrival i was contacted by the owner with number ********** telling me that firstly i must act like i own the place when i get there and then i must collect the key at a different location *SCOTT STREET* . I could not get out of the car as we were attacked by vagrants as we did not have money for them. Then we waited for ** minutes for the manager to come with the key. Left Scott street and proceeded to the SQUARE - no parking had to leave my car in the street which was filled with police and vagrants running everywhere - only to meet up by the original vagrants who attacked us again. Entered the property and when arrivewd at apartment door found it locked and occupied. Contacted the owner who dies not seem shocked at all and says he will get back to me. Waiting in the lobby i witness tenants carrying massive blades and knives for their own protection. Eventually I contact the owner after ** minutes who says i can either cancel or i can take a room at Scott Street. With it being lockdown i had no other alternative but to take this bed and bathroom accommodation with a quarter of the amenities paid for at the Square. The manager at Scott Street with no care said that he will investigate the occupants at the square in the morning. I was shocked and appalled by this statement given that i had just informed him that one of their properties is being illegally occupied. This led to a huge argument between myself and my friend regarding safety and he walked out at around *.**am. I needed to go after him but could not leave the premises open. The manager was not getting up and the owner was not responding to my messages. My friend who i believe was eventually picked up by the police and taken home has not spoken to me since. From *am to *am i spent staring out the window looking at my car, hearing people swearing, shouting and screaming with police sirens in the background. At * am i managed to get the manager awake who let me out without even assisting me to the car with my luggage and with no consideration for my safety. I am of the opinion that they knowingly are double booking and then offering cheaper accommodation.

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Booking.com

Complaint About My Stay issue
Reported by GetHuman4628046
Apr 13th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 15052 others
0 customers following this

Timeline

GetHuman4628046 started working on this issue
Apr 13th, 2020 8:10am