I booked at Anchor Lodge Motel in Coromandel NZ some months back and then now have to c...

GetHuman4603134's Refund My Booking issue with Booking.com from April 2020

Help with my Booking.com issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman4603134's own words
I booked at Anchor Lodge Motel in Coromandel NZ some months back and then now have to cancel due to Coronavirus travel restrictions.*The confirmation number is ****.***.***.*The motel told me I had to cancel via Booking.com and that I would be issued a refund but when I did this the response on cancelling was that there would be no refund.*I know that the policy is to refund all bookings affected by Covid-** so I am requesting conformation of this refund.

GetHuman4603134 did not yet indicate what Booking.com should do to make this right.

How GetHuman4603134 fixed the problem
I contacted booking.com and they said the refund would come, although I haven't seen it yet.*I would advise anyone else to get through to booking.com on web chat because that seems to work.
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Booking.com

Refund My Booking issue
Reported by GetHuman4603134
Apr 8th, 2020 - 6 months ago
Fixed
GetHuman4603134 shared how to fix
Seen by 6 customers so far
Similar issue to 14976 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman4603134 started working on this issue
Apr 8th 3:22am
GetHuman4603134 confirmed the issue is fixed. Hooray!
Apr 9th 4:24am

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