I booked an apartment in Sankt-Petersburg, Russia from *** to **** on February **th...

GetHuman-olga_shp's customer service issue with Booking.com from March 2020

Help with my Booking.com issue
First: share to improve GetHuman-olga_shp's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-olga_shp's own words
I booked an apartment in Sankt-Petersburg, Russia from *** to **** on February **th. **. The confirmation email clearly showed that I paid $***.**, but my credit card was charged $***.**. I have documents to confirm it. *I emailed with questions using the link on the reservation, but nobody could explain what happened.**. On Friday, March **th (** days prior the planned arrival!!) I asked to cancel the reservation because of the Coronavirus crisis. I obviously would not be able to leave the US on April *th, have a stop in Europe, Swiss and Germany, and arrive to Sankt-Petersburg since the quarantines, flight cancellations, etc. On March **th I received an email from booking.com which said that in case of the cancelation I would be charged a full price. During our email exchange I was told that there are still flight available from Europe to Moscow (!!), which makes my decision totally by my personal preferences and nothing else. I found this answer ridiculous. *I want to get mo money back and never deal with those people again.*I can provide all of the emails*details*documents.*My reservation was: ************PIN-***: **** *Thank you,*Olga Smith

GetHuman-olga_shp did not yet indicate what Booking.com should do to make this right.

How GetHuman-olga_shp fixed the problem

We are waiting for GetHuman-olga_shp to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-olga_shp
Mar 16th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 13981 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN


GetHuman-olga_shp started working on this issue
Mar 16th, 2020 11:03pm
GetHuman-olga_shp indicated the issue is not fixed yet.
Mar 17th, 2020 11:17pm