Charged for a prepaid room

GetHuman4431766's Overcharge on Account issue with Booking.com from March 2020

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Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman4431766's own words
Have prepaid contract abided by hotel ... Booked flight and hotel thru AAVacations in July **** - Chicago to New York City (travel September ****) stayed at Parker NY. Two rooms, three people.*Had confirmation numbers:* ********* (* guests)* ********* (* guest)*Upon arrival at hotel, one reservation was in place (-**) but other (-**) was not recorded in their computer system, even tho we had your confirmation *. Both rooms * flights had been paid for in full prior to our arrival.*Upon departure I received a statement from the hotel that I had a zero balance due. I subsequently received a written receipt indicating that I had been billed $****.** for a room that I had already prepaid for. Since then I was refunded $***.** by American Airlines Vacation that was subsequently applied against the $****.**. I have been told that I owe the difference ($***.**), even tho I had your confirmation number and all the supporting data, etc. I am requesting * expecting that they should honor my contract with AAVacations * Booking.com and drop the extra charge of $***.**. Please advise if any other data is needed.**Thank you for any assistance in this matter.*James A Stadler
We had all the needed confirmation data and support data
Have hotel drop the additional charge related to the second billing
Have used a MC for *** years
Working with AAV and MC
How GetHuman4431766 fixed the problem

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Booking.com

American Airlines Vacation package
Overcharge on Account issue
Reported by GetHuman4431766
Mar 6th, 2020 - a year ago
Not resolved
Seen by 20 customers so far
Similar issue to 13134 others
0 customers following this

Timeline

GetHuman4431766 started working on this issue
Mar 6th, 2020 5:01pm
GetHuman4431766 indicated the issue is not fixed yet.
Mar 6th, 2020 9:33pm
GetHuman4431766 indicated the issue is not fixed yet.
Mar 6th, 2020 9:47pm
GetHuman4431766 indicated the issue is not fixed yet.
Mar 6th, 2020 9:47pm
GetHuman4431766 indicated the issue is not fixed yet.
Mar 6th, 2020 9:47pm
GetHuman4431766 indicated the issue is not fixed yet.
Mar 9th, 2020 3:28pm
GetHuman4431766 indicated the issue is not fixed yet.
Mar 9th, 2020 3:35pm
GetHuman4431766 indicated the issue is not fixed yet.
Mar 9th, 2020 3:35pm
GetHuman4431766 indicated the issue is not fixed yet.
Mar 9th, 2020 3:35pm
GetHuman4431766 indicated the issue is not fixed yet.
Mar 9th, 2020 5:31pm